Senior Business Analyst

The Senior Business Analyst will work on project teams alongside other various roles (Senior Consultant, Solution Architect, Developer, etc.). Your main tasks will include eliciting business requirements, documenting complex business or technical processes, configuring the Salesforce application, and facilitating client system testing. You will also liaise with the project team and customers to ensure requirements understanding and transparency. To succeed in this role the candidate should have a natural, analytical way of thinking and be able to explain difficult concepts to non-technical users. This candidate should possess strong previous business and project management background, experience with data migrations and third party integrations, and have sufficient IT background to understand Salesforce technology and the customer’s environment.


Experience and Skills:

Your training and personality give you a solid foundation with the following: 

  • Strong verbal and written business communication skills
  • Moderate experience in a customer-facing role
  • Understanding of the Software Development Lifecycle (SDLC)
  • Budget planning and management
  • Determining scope dependencies
  • Experience with scoping and managing complex data migrations
  • Prior experience scoping and implementing third-party applications available on Salesforce AppExchange
  • At least 2 years of Salesforce consulting experienceExperience with Salesforce configuration

Capabilities and Job Functions:

You must be prepared to handle any of the following potential day-to-day duties:

  • Write user stories (“As a, I need, So that”, Description, Acceptance Criteria, etc.)
  • Create client-facing deliverables (process flows, business requirements documentation,  etc.)
  • Elicit and prioritize requirements
  • Maintain and organize project backlog
  • Create test cases, test scenarios, and test scripts
  • Communicate effectively and appropriately with clients
  • Manage change orders proactively (includes estimation, creation, updates, etc.)
  • Delegate tasks
  • Review and enhance low complexity processes
  • Lead User Acceptance Testing (UAT)
  • Coordinate up to three project resourcesForecasting 

Additional Expectations:

Above and beyond your day-to-day responsibilities, mastery of this position includes:

  • Care for project budget and scope
  • Lead internal team Lunch & Learns
  • Internal and external thought leadership
  • Represent Canpango at events
  • Identify additional sales opportunities
  • Prior knowledge of Jira a plus
  • Prior knowledge of Google Suite a plus

Salesforce Certifications:

Upon starting the Senior Business Analyst position, you are required to achieve the Salesforce Administrator certification. Upon starting or within your first six months of holding the Senior Business Analyst position, you are expected to achieve two additional Salesforce Certifications (recommended: App Builder and a Consultant-level certification).

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