Assistant Community Manager

Job Title: Assistant Community Manager
Reports to: Community Manager
FLSA Status: Non-Exempt

JOB SUMMARY 
The Assistant Community Manager (ACM) is responsible to lease apartments, retain residents, market the property, and handle administrative and financial responsibility for the property. The ACM is responsible to oversee the property in the absence of the Community Manager. This position is designed to prepare individuals for a position as a Community Manager.  An ACM will be asked to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management as well as displaying maturity and good judgment.  The ACM serves as the individual responsible for the property in the absence of the Community Manager and serves as a role model to peers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit. 
  • Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness.  
  • Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
  • Maintain lease files per policy and procedure.
  • Accurately record traffic from all sources daily.
  • Convert minimum of 30% total traffic to leases.
  • Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
  • Follows the Company’s procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings. 
  • Ensure success of marketing efforts by tracking traffic, reviewing ads, and developing potential marketing leads. 
  • Pick trash up, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
  • Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
  • Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.).
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. 
  • Reviews monthly financial reports and supporting data with Community Manger.
  • Calculate daily rent, prorata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
  • Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed. 

COMPANY RESPONSIBILITIES:
  • Assists the Community Manager and leasing staff with other tasks as required. 
  • Comply with Caliber Property Management policies.
  • Embraces and executes the vision, mission, and beliefs of the Company.
  • Is punctual and present at work when scheduled.
  • Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays. 

EDUCATION AND EXPERIENCE REQUIRED:
  • Bi-lingual abilities (written and verbal) may be required based on specific needs of property. 
  • Computer software experience to include MS Word, MS Excel, Gmail, & Entrata
  • Basic understanding of Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
  • High school degree required, college degree preferred. 
  • Four years prior experience in property management or in a related industry preferred.

LICENSE(S) OR CERTIFICATION(S) PREFERRED:
  • Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation.
  • CPM®, ARM® designation preferred.  
  • Ability to earn future designations as required by Industry standards.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
  • Sedentary work typically in an office or outdoor environment.
  • Lifting and carrying up to 25 pounds is occasionally required.
  • Stooping, crouching, reaching, and standing are occasionally required.
  • Walking, talking, hearing, and seeing with close visual acuity are frequently required.
  • Keying data is repetitive motion and is frequently required.
  • The position is not substantially exposed to adverse environmental conditions.
  • Walking and driving a golf cart on the property may be required.
  • Driving to client and/or corporate locations is sometimes required. 

UNDERSTANDING OF JOB ESSENTIALS:
Caliber Living is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check.  Caliber Living is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.

I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws.  Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.  

I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, qualifications, and physical demands and working conditions explained to me.   I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it. 

I understand that Caliber Living has the right to amend or revise, as necessary, the job description for this position. The above statements reflect the general information considered necessary to describe the  principal functions of the job and should not be construed as a detailed description of all work requirements, which may be inherent in the position.


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