Position: Receptionist
Reports to: Office Manager
Purpose: To provide high quality reception, scheduling, and secretarial services to the patients, doctors and staff at CMC in a caring and supportive manner.
Responsibilities and Duties:
- Answer the telephone in a courteous and professional manner
- Receive and convey messages in writing, verbally and electronically
- Assist patients and their families in a compassionate manner
- Make appointments following preset scheduling rules
- Fax and Scan documents
- Open and distribute incoming mail
- Assist in routing telephone calls and messages to the appropriate clinical staff
- Collect copayments at each patient encounter
- Checks and Transcribes demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient
- Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner
- Communicates with providers effectively about patient and scheduling conflicts (i.e. doublebooking, rescheduling, follow-ups with a different provider)
- Ensures that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)
- Verify insurance eligibility, obtain Medicaid referrals, and assist patients with hardship program application
- Make bank deposit at end of day
Qualifications:
- Excellent communication and interpersonal skills
- Excellent ability to multitask
- Attention to detail
- Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member with all correct information
- Vitally important that all demographic data is entered into each patient’s medical record correctly
- Flexibility
- Bilingual (Spanish speaker) strongly preferred; compensation will be higher for someone with interpreter certification
Benefits:
Health and dental insurance, 401(k), PTO days