Title: Technology Support Specialist
Department: Client Support Services
Type: Full-time, entry-level, salaried, paid vacation, training (Google Certification)
The Business Technology Support Specialist is responsible for responding to, and resolving, support requests from our clients, as well as actively engaging themselves to further their own technological knowledge. The Support Specialist will be the main point of contact for all client issues, act as a first responder in all support situations, and coordinate with their colleagues in order to solve problems. This is an excellent opportunity for the right individual to join an actively growing organization.
Responsibilities and Duties
- Monitor all support queues, act on problems, and resolve client issues.
- Triage calls and intake emails as required.
- Act on client on-boardings and off-boardings, following protocol to ensure accuracy
- Troubleshoot hardware and software issues in person and remotely
- Develop skills by participating in regular training sessions and certification exams
- Train customers on how to make better use of the technology we support
- Other duties as required
Skills and Competencies
- Excellent verbal and written communication skills, and dedication to customer service
- Intermediate computer skills including: navigation, setup, and troubleshooting
- Familiarity with a variety of computer hardware and software, including mobile devices
- Basic knowledge of the G Suite set of products: GMail, Calendar, Drive, etc
- Ability to multi-task, problem-solve, and work in a fast-paced environment
Why Work For Us
is a Google Cloud partner and a managed technology service provider supporting small and medium-sized organizations across Canada. We are a fast-growing, customer-focused company that prides itself on being up-to-date with the latest technological trends and ideas. Our focus is implementing cloud-first business technology so that our clients can work in reliable, secure, and efficient environments, without worrying about the infrastructure that makes this possible. Our team
comes from a variety of backgrounds and experiences, but passion for what we do is what links us together. If you believe you are the right fit for this position, please apply and tell us why you’re the best candidate for this role.
How To Apply
Please fill out the application form attached to the bottom of this posting with your current resume, a cover letter, and your availability. Please note, due to the volume of applications received, only those moving forward will be contacted.