Head of Client Relations

WHAT YOU’D BE DOING
As the leader on our client success team, you’ll execute and grow strategies to optimize client relationships and on-site fan experience with premier sports & entertainment organizations across the world.

Expect to travel the world! This role is a unique mix of event planning, account management, and client strategy with global exposure across iconic locations, in sports or landmarks. With your expertise in relationship building, you’ll be empowered to provide world-class client services and put on your consultative hat to help them kick butt at their own roles inside their organizations

Internally, you’ll help shape the deployment plan and customer strategy by establishing timelines, client goals, and technical deliverables in the countdown to the big launch! During the launch you’ll be the eyes and ears of the company in understanding user behaviour, client reactions, and capturing the energy of it all while managing any on-site challenges that may arise. After launch you’ll present and define the analytics and insights from the partnership, that will hopefully take both Brizi’s client relationship and the client’s own career success to the next level!

WHAT YOU’LL HAVE OWNERSHIP OVER
  • Client relationship building
  • On-site deployment success
  • Fan engagement strategies & metrics
  • After 30 days, build a strong understanding of client relationships and on-boarding, including how BriziCam deployment success can be maximized
  • After 60 days, manage your first on-site deployment at a stadium or arena, build in-person relationships, and gain comfort with your repertoire of client success strategies
  • After 90 days, provide new insights into fan strategy by testing out new ideas with clients while tracking NPS, client success metrics, and sponsorship success metrics

OUR IDEAL CANDIDATE IS
  • Experienced with minimum 3-5 years of on-site activations and client relationship building, agency experience is a bonus
  • A relentless, helpful, and empathetic people-person who is always able to put themselves in the customer’s shoes
  • A fast learner who is persuasive, organized, resourceful, gritty, curious, and calm under pressure
  • Well-traveled and exposed to different cultures
  • Someone who has a keen eye for aesthetics, design, and marketing creative
  • Comfortable with traveling overseas, manage extended travel, working flexible evenings, weekends, and holidays as needed

WHAT TO EXPECT FROM US
  • A growth-opportunity in a global context selling an innovative solution to forward-thinkers in the industry
  • A high growth startup where your work and contributions really count and make an impact towards the direction of the company
  • Commission pay and stock options
  • We encourage you to be your best self, with flexible working hours and time-off, we want you to work when you are most productive. We want you to help shape and shift our culture in brave new directions, not simply fit in
  • We work and play like a team. Great ideas can come as easily during an impromptu hallway soccer match or social team building activity in the boardroom
  • We have an office hoverboard, healthy snacks, smoothie hours, team dinners, and we take the Brizi yacht out for a spin on Fridays in the summer
  • We celebrate wins, learn from our failures, embrace change, invest in each other, and are passionate about learning and growing as individuals and as a team
  • An equal opportunity employer who promotes diversity, in fact, all of our team members speaks at least 2 languages!

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