2020 Summer Internship
Bridgeable is currently seeking applicants for our 2020 summer internship program, which we call our Designership.
What is the Designership?
Now in its eighth year, our Designership program is a unique internship that strives to provide students with an opportunity to learn about human-centred design by applying it to solve a real-world challenge. We recruit students from all disciplines, whether they are pursuing a degree in design, or something else altogether. The Designership begins with an intensive two-week training program, followed by a project where the interns complete an end-to-end design project for a community partner, under the direction of an experienced Bridgeable manager. It is high-intensity, highly impactful for our client partner(s), and a great hands-on learning experience. In previous summers, our Designership interns have designed and delivered:
- A redesigned catering service for a social enterprise
- A preventative cardiovascular health intervention for older adults
- Shared mobility concepts for converting drivers to transit users
- Tools to help low- and modest-income individuals save more and spend less
- A mobile app to empower new parents to access and use electronic health record data
- A school-based intervention to help youth at risk of experiencing homelessness
- A service experience for homecare, focused on both personal support workers and the older adults they serve
About the company
Bridgeable is a service design consultancy that works with leaders, organizations, and people to create a more human world, one experience at a time. We believe that businesses are more successful when they focus on creating better, more human experiences for their customers. By putting people first, we build better experiences from the ground up. Together with our clients, we create awakening insight, meaningful strategies, and tangible tools that lead to enduring growth for businesses and people.
What are we looking for?
We are looking to hire a multi-disciplinary team of summer interns with varied skills and educational backgrounds. Each summer intern will contribute to every stage of the project and collaborate on a solution that meets the needs of our community partner and their end-users or customers.
A successful candidate will be empathetic to the needs of others, curious about the world, creative in their approach to problem-solving, and eager to learn by doing. We hire students from any degree program, but will be especially interested to hear about your skills, education, and experience in any of the following:
- Conducting primary research
- Synthesizing and analyzing large quantities of information
- Presenting a compelling point of view, in writing, in visuals, or as an oral presentation
- Facilitating large groups of people in a context like a workshop or seminar
- Planning complex undertakings with many contributors
- Design of any kind — industrial, graphic, UX, etc.
- Making something new and putting it out into the world
Some key responsibilities include:
- Collaborate with a multidisciplinary team focused on creating more human-centred experiences across service touchpoints
- Participate in collaborative work sessions both internally, and externally with clients
- Synthesize data from research and workshops to identify key insights
- Participate in the translation of key themes and research insights into opportunity areas
- Collaborate on the planning and delivery of participatory design experiences and activities
- Work within a multi-disciplinary team to design the features of individual touchpoints and holistic experiences, using an iterative, prototyping approach
- Support the implementation of new experiences within organizations
- Communicate user insights, opportunity areas, and concept designs to different audiences
- Interact directly with end users, community partner(s), and other stakeholders
- Explore trends and best practices and summarize the potential applications for our community partner(s)
Profile of an ideal candidate
- Completed at least one year of post-secondary education; if you have recently graduated, you are welcome to apply, but preference is given to applicants with less than one year of post-graduate work experience
- Past work experience or school projects where you demonstrated skills that complement Bridgeable’s capabilities
- A track record of participating in extra-curricular activities that demonstrate your curiosity about the world.
- Excellent project management skills, with a demonstrated ability to consistently prioritize and manage multiple tasks in a fast-paced, deadline-driven environment
- A skill or set of skills where you really excel — something that sets you apart from your peers
- Strong written and verbal communication skills that demonstrate tact and diplomacy
- An affinity for human-centred design and design thinking
- Availability for full-time work from the first week of May until the last week of August. Because you will be working as a team on a project for a community partner, we cannot accommodate different start or end dates.
- Creative – both in the sense of being imaginative and having original ideas, and in the sense of creating new objects, services, experiences
- Able to empathize with others, and are able to see the world from someone else’s point of view
- A strong systems thinker and creative problem solver
- Flexible and adaptable, allowing you to be comfortable in environments with a high degree of ambiguity
- Highly motivated, detail-oriented, organized, and efficient, with a strong ability to work independently as well as part of a team
- Adept at learning new software and proficient with one or more of Microsoft Office, Adobe Creative Suite, and digital prototyping tools
- Telling compelling stories, whether through narrative prose, compelling visuals, or effective prototypes
- Refining the details of a solution until it meets a high standard for excellence
- To improve people’s lives through a human-centred approach
- To work collaboratively to turn ideas into reality, working with people of diverse backgrounds
- To embrace new experiences with resiliency and a sense of adventure
- Working in an entrepreneurial environment where creative boundaries are broad and natural curiosities are valued
- Introducing new and innovative approaches to your work
- The balance between working independently and in collaboration with creative teams
We welcome applicants from all undergraduate and graduate programs, including recent graduates.
Participants will work full-time for a minimum of 16 weeks at our Toronto office, beginning on 04 May 2020 and ending on 28 August 2020. Applicants must be available for full-time work for the entire period, but we are usually able to accommodate up to two unpaid days off during the summer. Past participants have told us that it is very difficult to balance Designership responsibilities with ongoing coursework or other significant commitments. Applicants must be legally entitled to work in Canada. All positions are paid, commensurate with experience.
- 2-page resume
- 1-page cover letter including a 50-word mission statement explaining why you are interested in applying human-centred design in your career
- A transcript from your current academic institution (informal is fine).
- One or two pieces work you are particularly proud of with a 100-300-word explanation as to why you included them. For students pursuing a design degree, we expect traditional portfolio pieces.
Note – Because of the volume of submissions we review, it is normally advisable to submit extracts or samples that succinctly highlight the most important elements of the work. But please balance concerns about length with process: we are just as interested in how you made the work as we are in the quality of the final output.
*Note - All applications must use the following naming convention:
We particularly favour applications that demonstrate they have tailored their applications to Bridgeable. Be sure your cover letter explains why you are passionate about human-centred design and why you think you are suitable for this role. You must include all items. Incomplete applications, or applications that exceed the stated limits will not be considered.
Applications close at 11:59 pm ET on Monday, January 20, 2020. We sincerely thank all applicants for their interest in this opportunity with Bridgeable and we will be in touch with those whose qualifications and excitement most closely match with our own.
Bridgeable is proud to be an equal opportunity employer!
Bridgeable places a high value on diversity and inclusion! We are committed to providing equal employment opportunities without discrimination to members of visible minorities, persons with disabilities, religion, origin, gender, sexual orientation or age. Bridgeable’s commitment extends to all employment decisions and terms and conditions of employment.
Should you require any accommodations in the recruitment process please do not hesitate to our team know.