Country Manager

About us...
Brave finds rising star talent for high growth companies. That means we’re always on the look out for brilliant folks like you. We work to understand your work interests, career goals, and talents. And then put you in touch with our clients who might want to interview you. Feel free to share our details with a friend or peer. We’d be happy to link them with jobs too.

About the company...
Logistics in Africa is broken! It’s super fragmented, informal and very costly, making it difficult for small business to trade in Africa. The company is on a mission to solve this problem. They have built the first efficient shared logistics platform for Africa that will create new possibilities for small businesses and transporters.

A Country Manager is an executive level position which oversees all of Sales, Partner Operations, & Support at a country level. 

The position reports directly to the Commercial Director. 

About the role...

Obsess about the customer 
  • Focus on the customers, champion and understand their needs and double up when they are delighted. 
  • Foster a deep understanding of the company vision, and our competitive and market environments in order to help shape market strategies. 
  • Ensure that the company provides industry-leading customer experience to grow retention 
  • (engagement, adoption and expansion). 

Grow together 
  • Build high performing teams across Sales, Partner Operations and Support. 
  • Build, lead and empower a team to grow company's Partners in the country. 
  • Originate and manage business development opportunities that are consistent with the company’s strategy for revenue growth. 
  • Own and lead overarching Customer Acquisition Strategy. 
  • Manage the Support Team to deliver on and monitor Customer Care KPIs. 
  • Mentor Team Leads into future executive roles for the company. 
  • Manage and motivate teams to achieve aggressive goals. 
  • Lead the overall tracking, forecasting and communication of related success metrics. 
  • Ensure Partner Operations and Sales balance optimally on company's platform (Supply = Demand). 
  • Work side-by-side with the VPs of Marketing, Growth, Data and Expansion to deliver on company's growth targets. 
  • Define the company's commercial path to growth and profitability and establish an effective growth process and infrastructure. 
  • Work closely with Product, Engineering, and Business teams to identify strategic partnership opportunities. 
  • Own the P&L, pricing, categories and market performance for the Country operations. 
  • Own quarterly metrics and reports for the company's Investors. 

Continuously learn and simplify processes 
  • Be a thought leader - bring new ideas to the table, challenge teams to innovate and set the highest bar for the standard of our execution. 
  • Automate and increase efficiency of Support channels. 
  • Analyze and optimize the quality and efficiency of the company's services. 
  • Analyze marketing performance reports and make proactive recommendations for changes. 

Be Flexible
  • Develop and execute on the company’s sales strategy across key market segments to ensure that the company identifies and optimizes a clear path to growth.

Be Open 
  • Ensure transparent communication with all our customers and partners from the terms of conditions to updates when things break.
  • Drive a culture of being transparent within your team and the rest of the company's team.

  • A Bachelor's Degree in Business, Sales, or Marketing. Masters or MBA strongly preferable.
  • A leader: You have managed, grown, and nurtured teams. You know how to develop individuals into superstars.
  • Strategic: You’re an expert in building businesses. You appreciate the importance of the tiniest detail to deliver on the big vision.
    ○ Experienced and proven result from a similar position and, a seasoned executive with 8 –10 years of senior management experience with P/L responsibility.
  • Connected: You always know the right person to speak with and come with a portfolio of
    companies that would benefit from the company's innovative solution.
  • A professional who likes to have fun: You know how to make the right impression and are always
    focused on delivering, but, you know how to have fun and don’t take yourself too seriously.
  • Passionate about growth: You love setting and beating targets. Growth is an addiction for you.
  • Problem-solver: analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise, data and details about the business.
  • You are an excellent and influential communicator and use data to reinforce your positions and decisions.

Competitive package covering a monthly salary + Health Insurance + Education Stipend.

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