What you'll do
- ID, troubleshoot, communicate and resolve issues
- Use customer support software (multiple tools) to resolve issues
- Receive calls from clients and troubleshoot appropriately
- Troubleshoot issues and either solve them or escalate them to the appropriate teams
- Empathizing with customers that are experiencing issues
Qualifications
- Previous support experience a plus
- Experience with Zendesk customer support software
- Ability to work nights and weekends a plus
- Clear Communicator - customers leave interactions with zero confusion
- Problem Solver - Ability to identify and troubleshoot issues
- Coachable - Open to feedback and can show improvement
We are excited to offer some excellent incentives for this job:
- A flexible work environment
- Opportunity to work remote as needed
- Working in a fast paced environment, within a technology startup
- Opportunity to grow and develop
- Competitive salary and benefits package