As a key member of the Operations team, the Billing Specialist will directly contribute to revenue generation by providing organizational support and superior customer service. You will undertake a variety of financial and non-financial tasks. Your main goal will be to help guarantee the company’s revenues.
Job Duties:
- Billing file generation
- Generate billing files each month
- Audit files to ensure accuracy
- Maintain and apply billing exceptions to billing file
- First responder for billing questions
- Researching and responding to customer billing inquiries/disputes
- Process billing adjustments as needed
- Management of account status
- New partner onboarding
- Initial evaluation of fit to Brad's Deals mission
- Management of account creation
- Communication with new partners throughout the onboarding process
Skills/Requirements:
- 1-2 years of billing experience
- Bachelor's Degree
- Strong oral and written communication
- Be a team player that is flexible and willing to pitch in on all tasks
- Ability to prioritize and plan work activities in a manner which demonstrates accuracy, efficiency, attention to detail and thoroughness
- Working knowledge of Microsoft Word and Excel or equivalent programs
- Working knowledge of Salesforce or other CRM software.
About Us
Shop Smart, one of Forbes’ 100 Most Promising Companies and a 101 Chicago Best and Brightest Organization, publishes deals and coupons from national retailers across a network of sites. The flagship, Brad’s Deals, is the largest editorial-driven curated shopping guide site with ever-growing monthly unique visitors.
Launched in 2002, the rapidly growing company has changed the way millions of consumers shop and is a leader in our space and in the Chicago technology community. We have relationships with over 2,500 top retailers (Amazon, Target, Dell, etc.), exposure to over 50M consumers a year and a consistent national media presence (USA Today, Today Show, WSJ, MSNBC).
The job is entrepreneurial, evolving and fun in a flexible and informal environment but requires top-tier work and dedication. The pay is competitive and full benefits (health, 401k, FSA, transportation allowance, etc.) will be provided.
The company is headquartered in Chicago’s River North neighborhood blocks from the highway and several train stations. The option of working from home, virtually, occurs every Friday and may be possible at additional times.