The Boston Eye Group is looking for a talented individual to serve as a Patient Services Representative at our location in West Roxbury, MA!
We are looking for a candidate with superior customer service skills, a high-level of empathy and who will be an advocate for both our patients and our practice. Someone that has worked in the luxury service or retail industry may be a great fit, or someone who has worked in the healthcare industry with a drive for top-class care and service! This role will be working independently as part of a smaller team so you must be a strong and confident in that environment.
This role is to help coordinate/facilitate each patient's visit to ensure the highest level of customer service is provided. Some of the duties of the Ambassador may include scheduling appointments, registering patients, and assisting with various other duties pertaining to the patient visit.
Ideally candidates will be bilingual in both English and Spanish, and have the flexibility to travel when necessary to our other locations as the business demands.
Must have exceptional diplomatic communication skills and experience in handling difficult customer situations. Must be detailed oriented, and have the ability to multi-task. Proven track record in advanced high level customer service and follow through a plus. Must be a positive, professional team player.