Customer Success Manager

It’s an exciting time to join JRNI! We’re scaling up our teams, and looking for a Customer Success Manager to join our growing Team in London. 

As one of JRNI’s CSM’s, you will be nurturing customer growth, driving retention and ensuring customer satisfaction. Working hand in hand with the customer to drive insight, value and promote advocacy, you will be responsible for leading post-sales efforts including customer on-boarding, and driving user adoption.
You will be;

  • Owning overall relationships with your own client base and working with them to establish goals and KPI’s 
  • Not only delivering impactful and insightful EBR sessions, but intelligently gauging the level of contact needed for each client depending on their goals
  • Tracking and reporting on customer health and delivering different outreach programs 

About you
You’re an out-of-the-box problem solver, who loves building meaningful commercial relationships. You’re all about driving customer delight and enjoy being creative with your relationship building strategies. You can confidently communicate with both internal and external stakeholders, and always see a task through to the end. You have;

  • Experience in Account Management or Customer Success Management in a highly bespoke SaaS organization
  • Experience with large Enterprise Customers in a SaaS revenue model 
  • Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts 
  • Proven ability to coach people internally and externally to drive outcomes 

This is an opportunity to learn and grow within a fast-paced tech company - whilst adding to your commercial acumen. We’ve got a large and varied Enterprise client base, ranging from well-known retailers to large financial corporations which means your role will be incredibly varied! 

If this sounds like you, we’d love to hear from you! We’re based in Farringdon, London (with offices in Boston and Sydney too!), in a fast paced, social environment. We offer excellent benefits, like gender equal Maternity/Paternity cover, flexible working and regular social events. 

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