Boll and Branch is looking for an amazing Customer Experience Associate to help to build and maintain exceptional relationships with our customers.
Quite simply, the Boll & Branch Customer Experience team plays an irreplaceable role in our success as a company and is a crucial part of our marketing and operational efforts. The perfect associate aspires to be a fantastic advocate for our customer, delivering superior service and delighting people. If making people happy is something you love to do -- you'll love this job.
Our ideal candidate is ultra-positive, energetic, and endlessly resourceful. We want someone who is ready to take on a variety of Customer Experience responsibilities and is excited to grow with Boll & Branch.
Specific Responsibilities
- Respond to all customer concerns and inquiries through email, phone calls and chats. Questions include placing orders, inventory checks, order status, delivery status and overall general questions
- Maintaining exceptional relationships with our customers
- Build customer rapport by personalizing and engaging during every interaction
- Investigate lost or delayed orders by tracking shipment paths via FedEx, USPS and UPS
- Manage your personal customer satisfaction surveys and follow up with customers accordingly
- Escalate all necessary calls, emails and chats to a manager for further assistance
- Process returns shipped to HQ
- Document comments and issues accurately in established Google sheet
- Link with other departments to identify issues, solve problems and share communications
- Manage time effectively; meet personal and departmental goals and work efficiently within the team and across all departments
- Perform other duties as assigned as required, all hands on deck!
- Become an expert on all things Boll & Branch!
REQUIREMENTS
- Associates Degree preferred
- No experience necessary (entry-level) but retail background is a major plus!
- Truly love being with and around people -- and others should feel the same way about you
- Want to be a part of a high-energy startup culture and add to it -- smiling a lot is a huge plus!
- Learn Boll & Branch's social mission and be inspired to be a part of what we're doing
- Be incredibly organized and able to juggle many projects simultaneously... with a smile!
- Experience with Zendesk & Shopify or similar software is a major plus
- Possess a high processing speed and operate with a sense of urgency
- Have an Entrepreneurial spirit and be generally awesome!
- Love a great challenge, be ready to learn and have a `no task is too small' attitude
BENEFITS
- Competitive salary
- Mass transit commuting benefits & free on-site parking
- Comprehensive health benefits including medical, dental and vision
- Optional 401K
- Wellness Programs
- Healthy and delicious drinks and snacks
A bit about the Boll & Branch culture...
Boll & Branch is located in beautiful Summit, NJ – a quick train ride from Penn Station in New York City or Hoboken. As we are growing rapidly, in July 2018, we opened an office in NYC. We value self-awareness, intellectual honesty, judgment, empathy and positive energy. We're an economically sound business that is motivated by measures beyond the bottom-line. We work hard because we love what we’re doing and why we're doing it. We care deeply about the Boll & Branch brand and feel incredibly committed to the business we're building and the positive change we are making in the world. We have a special, open-culture which realizes the best ideas can come from anyone at any level. In 2018 we were named one of Inc.'s Best Workplaces.
If Boll & Branch sounds like the type of company you'd love to be a part of, we want to hear from you!
To Apply
Submit your application via the link on this page and please make sure to include a resume and cover letter with salary expectations. Be sure to explain your unique story and how you can contribute to our success. Please, no phone calls, no recruitment agencies, and no relocations.
The Boll & Branch Hiring Process
Please note before submitting an application: as a company, we take hiring very seriously – we hope you will too. Successful candidates put ample time into their application, including writing a compelling cover letter that explains why Boll & Branch interests you. Interviewing with Boll & Branch may include video and phone interviews, writing or project samples and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.
Boll & Branch LLC is an Equal Opportunity Employer.
Please, no phone-calls, recruiters, and absolutely no staffing agencies.