Customer Success Advocate

Bold (adjective): not afraid of anything. A role at Bold Penguin is an opportunity to be part of something different. To go Bold. We’re a company that isn’t afraid to take risks and question the status quo. Oh yeah, we like to have fun too.

Penguin (noun): a large flightless seabird of the southern hemisphere, with black upper parts and white underparts and wings developed into flippers for swimming underwater.

Bold Penguin (noun): A self-motivated, outside the box thinker who is constantly striving for efficiency in everything they do. More importantly, they consistently deliver mind-boggling results.

Welcome to Bold Penguin .

We're a tight-knit team that's easy to get along with. We look forward to each day because we love what we do and we have serious fun doing it. You will too.

Bold Penguin is taking on the insurance industry one agent and carrier at a time. We build technology that helps insurance agents and carriers grow and get faster underwriting decisions. We are chasing a HUGE opportunity in an industry that is ripe for innovation.

What you’ll be doing:

You will be responsible for vetting and verifying every business that comes to our platform looking for insurance. Once we verify their intent, we collect a few data points and transfer that risk to a matching agent – a process that gets better and better with machine learning. As a verification team member attention to detail is paramount as you will verify a specific data set in order to ensure an accurate match for the consumer. The job requires a great listener, skilled at picking up what isn’t being said. The ideal team member is willing to start out at an entry level role to learn the business and grow quickly with the company.

What you’ll bring to the table:

  • Strong Phone Skills - Ability to control and carry a conversation
  • Comfortable working with CRM Tools, Google Apps, Microsoft Office
  • High School Diploma (Undergraduate Degree Preferred)
  • Ability to work full-time in our office
  • Proactive Approach to Problem Solving
Bonus Points For:

  • Insurance Experience
Job Type: Full-time

Salary: $10.00/hour, with the opportunity for a raise up to $1.60/hour every business quarter!

Also, we offer health insurance after 90 days!


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