Senior Operations Manager

Shadow is a high-end streaming service for games. What does this mean? Any game you can play on a Windows 10 computer, you can play on Shadow using virtually any device you want! Turn a laptop, Mac, smartphone, tablet or even a 5-year-old PC into a high-end gaming rig through the Shadow app. Then, all you have to do is download your current game library to your Shadow account and start playing all your favorite PC games on max settings! We provides all of the power you'd get from a gaming computer at a fraction of the cost with none of the maintenance!. Our data centers are upgraded with every new generation of technology at no additional cost to you!

We are looking for a Senior Operations Manager to join our US team. You will play a key role in defining the way we work at Shadow and drive the teams to execute our strategy to dominate cloud gaming. We are seeking a cross functional, polished, creative, experienced Ops Manager who understands the importance of building strong relationships with managers and teams.


Responsibilities
  • Improve the way we work - Identify deficiencies in our organization and work with teams to fix them in the short and long term
  • Analyze – Collect and synthesize operational insights, develop recommendations, and work cross-functionally to implement those solutions
  • Prioritize - Synchronize teams with our overall strategy to make sure we deliver as a company
  • Coordinate - Drive all type of projects (new features, new launches, etc...) across the organization

Qualifications
  • 8+ years including management experience in operations, consulting, strategy, business development, technology, banking, analytics, etc
  • High-growth or early-stage startup experience 
  • Management/strategy consulting experience is a plus
  • Strong analytical and execution background - ability to identify and implement growth opportunities
  • Expert communication and interpersonal skills
  • Excellent analytical thinker who can deliver actionable recommendations out of complex datasets
  • Natural leader – You pride yourself on your ability to lead and motivate a team
  • Entrepreneurial – You have a bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment
  • Naturally curious – You always look for ways to innovate and improve, and take the initiative to implement optimizations
  • Relationship-builder – You can influence and motivate people at all levels across a variety of job functions
  • Problem solver – You can independently translate high-level goals into actionable plans
  • Gritty – You roll up your sleeves and do whatever it takes to make things successful

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