HMIS System Analyst

We are looking for a skilled professional to join our friendly team as a HMIS System Analyst located in the Seattle / King County Surrounding Area.

As an HMIS System Analyst, you will become a subject matter expert on Clarity Human Services software functionality, and the Seattle / King County homeless services Continuum of Care. You will work closely with customers, stakeholders, and Bitfocus staff to identify and resolve complex software and business problems, develop and prepare information products, and you will be responsible for the execution and oversight of various projects to support the Continuum’s work. You will also manage ongoing analysis of Continuum of Care coordination efforts, federal reporting requirements, partnering agency data requirements, and special projects as needed.  

What you’ll do as part of the King County System Administration Team:

System Administration
  • Manage day-to-day system administration within Clarity Human Services software, including program setup, access control, form creation, and other system configuration
  • Coordinate and monitor all changes to the database resulting from revisions to the HUD HMIS data standards or other local standards
  • Assist in the development and maintenance of system-wide policies, procedures and agreements
  • Act as a liaison between Seattle/King County Continuum lead agencies, community partner service providers, funders, and internal teams
  • Ensure that internal and contractual Service Level Agreements are met

Project Management
  • Work closely with stakeholders to gather and document requirements for new features, information products and business processes
  • Plan and manage timelines for project completion
  • Clearly and regularly communicate project milestones and timelines internally and externally
  • Test new features, functionality and processes, and write clear and detailed accompanying documentation

HUD Reporting/Data Quality Monitoring
  • Play a lead role in the timely submission of all required reports to U.S. Department of Housing and Urban Development (HUD), including HIC, PIT, AHAR, etc.
  • Conduct extensive data review in preparation for reporting deadlines and at regular intervals throughout the year
  • Identify data quality issues and work closely with partner agencies to improve data quality. 
  • Develop tools and strategies to engage users at multiple levels to monitor and fix data quality issues as they arise
  • Assist in the implementation of the King County HMIS Continuous Data Quality Improvement Plan

Training/Technical Assistance
  • Assist in the development of the Annual Training Plan targeted to the needs of the local community
  • Develop and present instructional materials to user groups, agencies, and other stakeholders
  • Lead online and in-person demos and training sessions on new or existing functionality
  • Write guides and newsletter articles to increase user knowledge and skill
  • Respond to customer inquiries by phone or email
  • Troubleshoot and investigate software and business process issues reported by customers or colleagues

What we offer:

  • Full-time employment (40 hrs a week)
  • Salary: $50K - $80K DOE
  • Remote Work (requires a quiet home office environment)
  • Apple iMac computer and VoIP phone provided for your home office
  • Medical, Dental and Vision insurance plans, 401k, Paid Time Off, Holidays
  • Team of dedicated colleagues with backgrounds in homeless services

What we’d love you to bring:

Skills & Qualifications:
  • Located in the Seattle / King County, Washington area with ability to attend and conduct in-person meetings and training throughout King County
  • Minimum six years of experience with HMIS and/or the homeless services Continuum of Care and/or the human services system. Academic degrees and/or certifications may substitute for some years of experience
  • Enthusiastic about technology and adept at learning new and complex software applications and database products
  • Numerate, with strong analytical abilities
  • Excellent oral and written communication skills, including presentation and public speaking; ability to present complicated issues in an accessible manner to diverse audiences
  • Experience creating technical or instructional documentation; experience working with technical teams
  • Demonstrated commitment to customer service. This includes the ability to establish and maintain effective relationships with customers, and being responsive to requests and concerns while balancing competing interests
  • Highly organized with strong project management skills
  • Ability to effectively manage time to work on multiple tasks in high pressure/deadline-driven environment, and to adapt to changes in workload demand and priorities.
  • Able to work both independently with minimal supervision, and within a collaborative team context

Preferred Software Skills:
  • Experience with data analysis tools such as Looker, Tableau, advanced Microsoft Excel features (crosstabs, pivots, formulas) very helpful
  • Knowledge of SQL a plus, but not a requirement