HMIS System Analyst

Looking for a fresh talent to join our friendly team of Bitfocus, Inc. professionals as a HMIS System Analyst located anywhere in the Continental US.

As an HMIS System Analyst, you will be expected to become a subject matter expert on Clarity Human Services Software functionality, and the business that it supports. You will work closely with clients, customers, stakeholders, analysts, developers and management on identifying and resolving complex software and business problems, development and preparation of information products, and be responsible for the execution of various projects. You will also manage ongoing analysis of Continuum of Care coordination efforts, federal reporting requirements, partnering agency data analysis, and special projects data obtained from a variety of sources.

Compensation/Benefits:
  • Full-time employment (40 hrs a week)
  • Salary: $60K - $70K DOE
  • Remote Work (requires a quiet home office environment)
  • Apple iMac computer and VoIP phone provided for your home office
  • Medical, Dental and Vision insurance plans, 401k, Paid Time Off, Holidays


Qualifications:
  • Bachelor’s degree or Master's Degree, or 6+ years of Continuum of Care (CoC) or HMIS experience
  • Minimum of 3 years experience working in a Continuum of Care (CoC) or HMIS environment
  • Strong Technical aptitude

What you'll do:
  • Troubleshoot and investigate software and business process issues reported by clients or colleagues
  • Respond to client inquiries by phone, email or through our on-line ticketing system
  • Adhere to internal and contractual Service Level Agreements; maintain company standards of excellence
  • Develop agreements and contracts with clients for customizations and reports
  • Analyze human service data from conceptualization through presentation of the data
  • Thoughtfully evaluate data and deliver information products based on analysis
  • Deliver data products in report/presentation format, or verbally, to customer specifications and timelines
  • Work with customers to develop and understand product specifications
  • Develop appropriate methodologies for collecting, analyzing, and presenting data products
  • Gather and document requirements for new features, information products and functionality
  • Respond to client inquiries by phone, email or through our on-line ticketing system
  • Test new features and functionality, and write clear and detailed accompanying notes
  • Be the technical resource for user documentation creation and updates
  • Act as primary liaison for specific clients and become familiar with their business processes and needs
  • Manage regular calendar projects or new feature implementations as assigned
  • Create/Design/Review data reports to ensure accuracy and quality assurance
  • Lead demos and training sessions for new or existing functionality
  • Act as a liaison between our firm, our customer, and community partners
  • Comfortable presenting/speaking to medium/large groups


What we’d love you to bring:
  • Excellent problem solving and troubleshooting skills
  • A strong analytical background
  • Adaptable and able to effectively multi-task
  • Ability to handle both in person and electronic project assignments
  • Proficiency with analytical tools
  • Excellent interpersonal skills and written/verbal communication competency
  • Demonstrably computer proficient, numerate and adept at learning new and complex software applications
  • Work both independently and as part of a team using Scrum/Kanban methodologies
  • Strong 'Plain English' writing skills
  • High efficiency and follow-through on assignments
  • High level of integrity and customer focus


Software Skills Required:
  • Advanced Microsoft Excel (Crosstabs, Pivots, Formulas)
  • SSRS, R and other statistical analysis tools experience a plus.
  • Knowledge of SQL and databases a plus, but not a requirement.

Skills Required:
  • Strong Project Management Skills
  • Strong technical, analytical, communication & organizational skills
  • Principles of data processing, business systems applications, techniques of software and systems quality assurance and control
  • Knowledge of practices of effective project and technical documentation, techniques of providing customer service
  • Demonstrates and supports an environment of professionalism, performance and execution
  • Ability to process complex data and information from multiple sources and communicate actions
  • Excellent problem solving and troubleshooting skills
  • Adaptable and able to effectively multi-task
  • Excellent interpersonal skills and written/verbal communication competency
  • Demonstrably computer proficient, numerate and adept at learning new and complex software applications
  • Knows the fundamental concepts in reports creation and database development, system testing and data analytics
  • Work both independently and as part of a team using Scrum methodologies
  • High efficiency and follow-through on assignments
  • High level of integrity and customer focus


ABOUT BITFOCUS, INC.
Founded in 2003, Bitfocus, Inc. is changing the way communities nationwide integrate software, systems, data, and policy to innovate and strengthen the nation's social safety net.  We develop software and administer data systems that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities.  Our products empower organizations and communities to better leverage their resources, helping them to become data driven in their efforts in all areas of health, human, and social services.
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