Customer Support Engineer

*Remote work is allowed! 

Bitcoin.com is the industry leader in providing tools and services to bring sound money to the entire world and is currently seeking a Customer Support Engineer to join our expanding global team. 

Working under the guidance of our Head of Global Support, this role requires the ability to work at a laser fast pace on resolving customer issues, while providing the best customer experience.  You should have a pulse on one of the fastest industries in existence, providing our customers with the most engaging experience aligned with the Bitcoin.com brand.

The position will require the successful candidate to work inter-departmentally across Marketing, Product Management, Design, News, Finance, and Developer teams.

Responsibilities:
  • Work with the support team to provide an exceptional, world-class customer experience
  • Execute resolution of ticket volume at a level of excellence
  • Report to Global Head of Support with regular issues
  • Collaborate with support team as-needed
  • You possess and manage a superior level of task management abilities
  • Work with in-house Support technology 
  • Follow Support best practices and communicate with the team on new ideas

Requirements:
  • 2-8 years in a customer support role
  • KYC, AML & Exchange Basics are mandatory
  • Especially if worked with simple ticket systems (zendesk, freshdesk, etc.) and high-load ticket volume
  • Must be able to work weekends 
  • The ability to do recurrent tasks on a daily basis, even if they take up to 100% of the time (referring to tickets)
  • Strong writing English skills and at least conversational spoken English
  • Basic understanding of cryptocurrency terminology (TX, BTC, etc.)
  • Able to work to tight deadlines
  • Communicates exceptionally well in both written and verbal English
  • Experience working with conversion funnels

Nice To Have:
  • Working in a blockchain, cryptocurrency or digital assets environment
  • A plus if was involved in email marketing or content writing or community management
  • Big plus if was involved in a gaming/gambling business (but I would rephrase it somehow to avoid relation to the gambling business. cuz it's not the main thing)
  • Has worked with JIRA

Come join us by applying to the fastest growing cryptocurrency company on the planet! 




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