Customer Support Associate

  • $35,000.00 - $45,000.00/year
  • We’re looking for an energetic, friendly individual with a passion for science to join our team as a Customer Success Associate. You will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience for every interaction.

    As our Customer Support Associate, you will
    • Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
    • Liaise with the sales and product team to provide users the best possible experience
    • Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
    • Understand user satisfaction and track NPS scores
    • Monitor our company phone line and support email, responding to queries when they happen

    Want to apply later?

    Type your email address below to receive a reminder

    Apply to Job

    ErrorRequired field
    ErrorRequired field
    ErrorRequired field
    Error
    Error
    insert_drive_file
    insert_drive_file