Job Overview
We are looking for a Client Partnerships Director to support business growth for our European office in London. This role will contribute to the development of our agency's overall business development strategy, create + implement sales strategies + drive new and repeat business while maintaining profitability and quality of service.
Responsibilities & Expectations:
- Create and cultivate new client leads and convert them into business opportunities
- Manage ongoing client relationships, working alongside our Account Management team, to drive and build repeat business within our existing accounts
- Maintain and manage new client relationships to foster relationships and acquire future business
- Serve as the key liaison between clients and our internal team throughout the sales process
- Work in regular partnership with our Head of Sales & CEO, as well as occasionally the Sales Team in the New York office, to deliver business objectives and drive cohesive strategies
- Maintain a high level of performance at all times
- Provide excellent client service and superior communication
- Oversee all sales and new business performance, including reporting on:
- Weekly reporting on client relationships, opportunities, problems, plans and meetings
- Monthly reporting on sales plan targets and KPI’s
- Quarterly Business Development Forecasting (Leads, Opportunities, Price, Gross Margin)
Job Requirements
- 6 - 10 years of experience in a strategic level sales and/or business development role
- Have key contacts and knowledge in fashion, beauty, lifestyle, automotive, food and beverage and tech industries
- Demonstrated success in producing results against company-wide objectives and targets
- Experience selling to heads of marketing, social media, communications, public relations, etc
- Familiarity with Sales CRM (SalesForce, etc)
- Thrive in a fast-paced, creative, entrepreneurial environment
- Ability to understand our clients unique needs, build trust, and establish rapport
- Travel as necessary for clients meetings, industry events and networking opportunities (estimated 10-20 times a year)
- Understanding of marketing landscape, particularly on digital and social platforms, a plus
- Bachelor’s Degree required
Our Culture
Values:
- Obsession with quality.
- Desire to innovate, learn and create.
- Commitment to combine creativity with data and technology.
- Passion for and Pride in everything we do.
We encourage employees to be open and confident and appreciate that every member of the team makes a vital difference.
Outside working hours we enjoy regular socials, team lunches and team building.
Holiday:
- 25 days annual leave
- x1 additional day of annual leave per year of service up to a max. of 5
- x5 days additional annual leave granted each third year of service – to be taken in that year
Additional perks:
- Free client product.
- Fully stocked kitchen / fridge (Coffee / Tea Machine, Milks, Fresh Fruit & Snacks).
- Flexible working – We offer our employees the opportunity to work ad hoc from a remote location if it makes their lives easier and simpler.
- Working in other offices – As a reward for great performance from time to time we send staff to work for a week in our New York office and vice versa.
- Training – We offer formal training for our employees. Employees are encouraged to suggest training that covers topics they would like to learn and this is carried out by external parties.
- Travel – We encourage travel to visit our international clients where appropriate.