Technical Support Ninja

WE REQUIRE SOMEONE WHO PAYS ATTENTION TO DETAIL, SO PLEASE READ THIS AD IN FULL BEFORE APPLYING. YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU DO NOT INCLUDE ALL THE RELEVANT INFORMATION REQUIRED. WE REQUIRE A COVER LETTER.

ActivTrak.com is a Dallas-based startup with a focus on the best technology, fast innovation, excellent culture and service that shows we care.

As we enter a high-growth stage we are looking for a wide array of highly-skilled people. That includes a tech support ninja of note.

You'll be one of our customer success specialists in charge of ensuring customer questions get answered swiftly. You will help with minor support questions, forwarding sales opportunities to our Account Executives, creating tickets for complicated issues and software bugs, and ensure they're addressed and resolved in a timely manner while keeping the user updated on progress.

We don't really want to hold your hand while you work, and we're pretty sure you'd prefer it that way, too. That means we need you to know what you're doing and to come in with a positive, can-do attitude. Come ready to add value and hungry to learn!

We hope you like detail, because that's an obvious part of this role. To show us what you've got, please include the phrase "one of a kind" somewhere in your cover letter.

We care about our team and will do everything we can to help you and equip you for success.

This is a highly competitive role - write us a cover letter telling us why you are the one who's going to come on in and crush it.

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