HVAC Service Manager

Are you driven and looking for a rewarding position and want to work with Santa Cruz’s premier HVAC team? Bellows Plumbing, Heating & Air has been serving the Bay Area for over 30 years! We are looking for a LEADER who is able to MOTIVATE, TRAIN AND LEAD a HVAC Service Team to success! We seek a skilled HVAC Service Manager to oversee the service, repair, and installation of residential and light commercial HVAC systems. 

A proven track record and prior Service Management experience in the HVAC industry is a must. Knowledge and belief in the flat rate system is also essential. In this highly visible role, this individual will be responsible for driving service and sales for our residential and light commercial HVAC operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals.

Essential Functions

  • Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments.
  • Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
  • Provide sales support to the field via onsite sales and bid writing/assistance.
  • Assist with the dispatch function for our HVAC Service Technicians to ensure the appropriate technician is selected based on customer needs.
  • Resolve customer issues and complaints to ensure customer satisfaction.
  • Must know how to type, and be advanced in all computer applications, Microsoft programs, and modern technology to include iPhones, iPads, etc.
  • Other duties as assigned.

Basic Qualifications

  • Must have basic technical HVAC experience
  • Minimum 3 years of management experience
  • Consistent track record of meeting or exceeding annual sales objectives
  • Able to operate in a dynamic, fast-paced environment and adapt to a changing and stressful environment
  • Exude positivity and be motivational
  • Fluent English and strong communication skills
  • Strong Work Ethic
  • Clean DMV, California Driver License

Bellows Offers

  • Generous Pay depending on experience
  • Benefits (medical, dental, 401K w/ matching)
  • Vacation
  • Training
  • Family Friendly Hours
  • Positive Work Environment
  • Growth Potential

We are Bellows Plumbing, Heating, & Air - an Inc. 5000 Fastest Growing Company for the past five years, six time "Best of Santa Cruz" winner, and a eleven year Diamond Certified Business. We care about our customers and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! Wouldn't it be great to work with people who are passionate about their work and expect perfection, but at the same time can be reasonable and dignified in the way they do business? We are looking for amazing people to join our team. Check us out at www.bellowsservice.com.

Background check and drug screening required.

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