Bellows Plumbing, Heating, & Air is actively searching for a highly motivated, confident Plumbing dispatcher.
Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers are taken care of. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to change. We're looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing the best customer service possible.
Hours: Full time, 40+ hours per week. Monday through Friday, approximately 7:45AM to 4:45PM each day. Rotating weekend on-call schedule.
Primary responsibilities include:
- Dispatching technicians and installers to jobs
- Scheduling emergency calls and multi-day installs.
- Schedule jobs based on customer issue, tech specialty and geographic efficiency
- Make outbound calls to customers to schedule appointments and installs
- Effectively communicate job information to technicians and installers
- Plumbing and/or dispatch experience preferred
- Customer service experience preferred
- Able to work with very minimal supervision
- Ability to interact well with all employees and perform as a team player is essential
- Possess excellent communication skills and maintain a pleasant, friendly demeanor
- Possess strong attention to detail and able to multi-task
- Have strong computer and tech ability. Computer and various software applications are used throughout the day.
- Must be a fast learner with new technology and software applications
- Be willing to answer calls (remotely) on a rotating weekend and after hours schedule
- Fluent English, with ability to speak Spanish preferred
We are Bellows Plumbing, Heating, & Air an Inc. 5000 Fastest Growing Company for the past five years, six time 'Best of Santa Cruz' winner, and an 11 year Diamond Certified Business. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! Wouldn't it be great to work with people who are passionate about their work and expect perfection, but at the same time can be reasonable and dignified in the way they do business? We are looking for amazing people to join our team. Check us out at www.bellowsservice.com.