Bellows Plumbing, Heating, & Air is looking for a highly motivated, enthusiastic Customer Service Representative (CSR). Primary responsibilities include answering the phone, booking service calls, and making follow up calls to customers. CSR will be working with customers to determine their needed services and resolve their problems. Additional position responsibilities include assistance with general office duties and a rotating after-hours schedule to answer calls remotely.
Work shift: 5 days a week/40 hours a week
- Must be able to work with very minimal supervision.
- Ready to deliver an exceptional experience and create a lasting impression.
- Good listener, solution finder and relationship builder.
- Must have excellent communication skills and a pleasant, friendly demeanor.
- Must have impeccable grammatical skills and strong attention to detail.
- Must be a fast learner with new technology and software applications.
- Must be proficient with Excel, Word, and Google software.
- Must be able to handle general office maintenance and administrative duties.
- Customer service experience preferred.
- Ability to interact well with all employees and perform as a team player who can thrive in a fun, fast paced environment.
- Please be open-minded, creative, self-motivated, and have a willingness to learn.
We are Bellows Plumbing, Heating, & Air an Inc. 5000 Fastest Growing Company for the past five years, six time 'Best of Santa Cruz' winner, and an 11 year Diamond Certified Business. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! Wouldn't it be great to work with people who are passionate about their work and expect perfection, but at the same time can be reasonable and dignified in the way they do business? We are looking for amazing people to join our team. Check us out at www.bellowsservice.com.