Senior Manager - Commerce Operations and Product Planning
Summary
We are hiring a Senior Operations Manager for Barstool Sports Commerce team located in New York, NY. The Senior Operations Manager is responsible for coordinating with our 3PL partners on a day to day basis, laying out a roadmap for new product launches and bringing products from concept into our customers hands in a timely and efficient matter, among other initiatives.
Responsibilities
- Roadmap upcoming new product launches to hit seasonal milestones.
- Source new products and coordinate production from idea to physical goods.
- Manage Barstool’s day-to-day operations and relationship with our 3PL partners.
- Track inventory, sales, and upcoming promotional events to identify out of stock risks and ensure product re-orders are placed in a timely manner.
- Identify areas for operational improvement and cost savings.
- Ensure customer orders are delivered within the defined metrics
- Coordinate with cross functional teams on new product launches, ensuring products and systems are set up operationally for success.
- Coordinate with Barstool’s partners to identify and clean up backorder reports daily
- Proactively streamline and improve processes as necessary to maintain operational efficiencies.
- Liaise with internal customer service team to provide information on product launch timing, potential out of stocks / backorders, and customer messaging when necessary.
- Ensure partners are maintaining defined SLA’s to set us up for success.
- Define and analyze monthly KPI’s and track action plans for improvement.
- Provide weekly recap to management on operational status, identifying potential risks and action steps.
- Contribute to high-level strategic decisions with the rest of the team.
Requirements
- Experience with working through consumer product life cycle to bring product from concept to consumer.
- Experience working with manufacturers on new product development and production.
- Understanding of following routing guides and working with retailers (both e-commerce and brick and mortar) to deliver products for their distribution.
- 6+ years of working in an operational role liaising with third party logistics companies and/or warehouses.
- Understanding of e-commerce environment and experience with working with an ecommerce software such as Shopify.
- Ability to analyze data and draw conclusions/recommendations.
- Must be able to multi-task with direction from multiple business owners.
- Self-starter with ability to proactively identify issues and provide solutions.
- Great critical thinking skills to handle issues before they even arise.
- Ability to work well with diverse stakeholders (product, marketing, content, technology, sales, executive).
- Excellent communication skills — you must be able to clearly articulate your needs or questions.
Resume and Cover Letter required with application.