Job Description: Receptionist (Entry Level)

Reports To:  Director of Operations

Status:  Full Time Employee

Job Summary

The person holding this position shall be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and provide clerical support to the company.  In many instances this position is the first point of contact for the company, which requires a positive attitude and polished, professional appearance. This position requires the candidate to be able to multi-task a variety of front office activities.
Primary Relationships

The position reports to the Director of Operations

Responsibilities include the following:

·        Prepare, coordinate and organize meetings as required to include room reservations, notification to members, take notes and distribution of meeting materials and minutes
·        Answer incoming company phone calls and directing calls to the correct individual
·        Receive mail and distribute to staff members
·        Perform data-entry, documentation, and printing of documents 
·        Maintain a proper and user-friendly filling and document control system for recording and tracking company documents
·        Organizes and files documents and correspondence accurately, on a timely basis
·        Communicates appropriately and clearly to the Store Managers, Administrative Staff and coworkers
·        Assist customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery and distribution
·        Forward customer complaints to the appropriate department and or individual
·        Prepares reports by collecting, analyzing, and summarizing information
·        Maintain office supplies and stationary levels for each department
·        Prepare, proof and edit documents, correspondence, spreadsheets and reports as directed ensuring accuracy and meeting all established deadlines
·        Adheres to all company policies and procedures
·        Maintains a safe and clean working environment by following company policies
·        Assist in the cleaning and trash removal 
·        Performs other duties as assigned



·        Associate Degree in Business or related or equivalent experience in HME, Home Health Industry, or Retail
·        One-year experience in office receptionist and/or medical secretary
·        Must be a strong communicator, have excellent written, presentation, oral communications and interpersonal skills   
·        Must be able to think creatively and strategically, have excellent judgment and can work in a changing environment
·        Able to work as a team member and assist other co-workers as needed
·        Fluency in English (Spanish a plus)

Preferred qualifications: 

·        Durable Medical Equipment experience 
·        1-3 years’ retail operations experience
·        Bachelor’s Degree in Business or related or equivalent experience in HME, Home Health Industry or Retail 



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