ATAR - Auditor, Trainer

Automotive Warranty Network, Inc, the leader in comprehensive warranty claims management for auto dealers has multiple Automotive Warranty Specialist openings in our Warranty Administration team.

This position serves as Auditor, Trainer (ATAR)

  • Evaluate needs of client prior to visit - obtain billing information and contacts
  • Assign AWN support staff to assist and duties assigned
  • Set goals and processes to change or set action plan
  • Evaluate players by skills, strengths, and weaknesses
  • Prepare audit findings in CARS
  • Prepare action plan for dealer
  • Arrange exit meeting with dealer management
  • If AWN processes claims then there must be a meeting scheduled with team leader, production manager, and administrator
  • Set follow up date before leaving
  • Create SAT client in CARS for billing
  • Collaborate with production and Quality control supervisor as to client selection
  • Review with Production manager and Quality control
  • Prepare action plan for administrator and dealer to follow
  • Evaluation for dealership training
  • Obtain Schedules – work to baseline to get clear picture
  • Evaluate compliance and labor operation assignments for accuracy
  • Evaluate paper flow
  • Hold training classes and individual instructions with tech, advisors, service manager and administrator
  • Exit review meeting with dealership management
  • Hold in house AWN classes with administrators following set agenda
  • Engage in manufacturer specific training with individual employees
  • Collaborate with all departments to create and update AWN training material and classes
  • Strive to maintain certifications and training current for self.
  • Review manufactures website for updates
  • Learn and evaluate current AWN process
  • Collaborate in AWN Academy development and production
  • Host webinars inside and outside AWN
  • Collaborate preparation for dealer group web classes and design
  • Assist Production manager and team leaders with CARS items by contact with dealer personnel
  • Involve Quality Control manager and Customer service for training opportunities for dealership
  • Cover accounts when needed and with the transition to the administrator
  • Clean up difficult accounts to be transition to administrator

  • Skills in process evaluation, needs assessments, action plans, communication and collaboration are essential

  • This position is based out of our Greenwood Village, Colorado office. Travel is required.

  • Experience as a Service Advisor, Service Manager, or Lead Technician is required. Warranty experience is preferred. 

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