ATAR - Auditor, Trainer

Automotive Warranty Network, Inc, the leader in comprehensive warranty claims management for auto dealers has multiple Automotive Warranty Specialist openings in our Warranty Administration team.


SUMMARY OF POSITION:
This position serves as Auditor, Trainer (ATAR)

CORE RESPONSIBILITIES:
  • Evaluate needs of client prior to visit - obtain billing information and contacts
  • Assign AWN support staff to assist and duties assigned
  • Set goals and processes to change or set action plan
  • Evaluate players by skills, strengths, and weaknesses
  • Prepare audit findings in CARS
  • Prepare action plan for dealer
  • Arrange exit meeting with dealer management
  • If AWN processes claims then there must be a meeting scheduled with team leader, production manager, and administrator
  • Set follow up date before leaving
  • Create SAT client in CARS for billing
  • Collaborate with production and Quality control supervisor as to client selection
  • Review with Production manager and Quality control
  • Prepare action plan for administrator and dealer to follow
  • Evaluation for dealership training
  • Obtain Schedules – work to baseline to get clear picture
  • Evaluate compliance and labor operation assignments for accuracy
  • Evaluate paper flow
  • Hold training classes and individual instructions with tech, advisors, service manager and administrator
  • Exit review meeting with dealership management
  • Hold in house AWN classes with administrators following set agenda
  • Engage in manufacturer specific training with individual employees
  • Collaborate with all departments to create and update AWN training material and classes
  • Strive to maintain certifications and training current for self.
  • Review manufactures website for updates
  • Learn and evaluate current AWN process
  • Collaborate in AWN Academy development and production
  • Host webinars inside and outside AWN
  • Collaborate preparation for dealer group web classes and design
  • Assist Production manager and team leaders with CARS items by contact with dealer personnel
  • Involve Quality Control manager and Customer service for training opportunities for dealership
  • Cover accounts when needed and with the transition to the administrator
  • Clean up difficult accounts to be transition to administrator

QUALIFICATIONS / REQUIRED SKILLS:
  • Skills in process evaluation, needs assessments, action plans, communication and collaboration are essential

JOB LOCATION:
  • This position is based out of our Greenwood Village, Colorado office. Travel is required.

REQUIRED EXPERIENCE:
  • Experience as a Service Advisor, Service Manager, or Lead Technician is required. Warranty experience is preferred. 

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