Automotive Warranty Specialist

Automotive Warranty Network, Inc, the leader in comprehensive warranty claims management for auto dealers has multiple Automotive Warranty Specialist openings in our Warranty Administration team.



SUMMARY OF POSITION:

The Automotive Warranty Specialist will demonstrate excellent customer service, flexibility and sense of urgency while maintaining a presence of professionalism and integrity. This position is part of the Warranty Administration team.

SPECIFIC PERFORMANCE RESPONSIBILITIES:
  • This team will be required to intake new clients, to ascertain their current warranty status 
  • Condition of the warranty receivable schedule - research and cleanup
  • Condition of the open RO list - research and submit
  • Condition of submitted claims - research and fix or adjust
  • This team will also be called upon to assist in warranty coverage as becomes necessary for vacation coverage.
  • Hours will be set up in monthly shift rotations for early day coverage and later day coverage.  No night shifts required.  No Sundays, ever.
  • Members of this team will also need to become available to be part of a Saturday coverage rotation along with other administrators and team leaders.

QUALIFICATIONS / REQUIRED SKILLS:
  • Problem-solving skills and ability to adapt to the change that comes from a rapidly growing company is essential.
  • The candidate will eventually learn all auto manufacturers’ warranty systems and all auto industry Dealer Management Systems (computer systems).
  • Deep support and training will be constantly available.

JOB LOCATION:
  • This is an in-office position at our offices in Greenwood Village, Colorado.

REQUIRED EXPERIENCE:
  • Dealership warranty administration experience and dealership exposure to DMS is necessary. This is a salaried position with starting amounts commensurate with experience.


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