Systems Technician I

Overview:
We are seeking a hardware professional to join our organization as Systems Technician I.  This individual will meet challenges in the hardware and operational environment.  This individual should possess outstanding organization skills for prioritizing a heavy workload and exhibit strong attention to detail.
This position reports to the Operations Manager. 
 
Position Accountabilities
 
  • 50% - System Builds
  • 20% - Return Merchandise Authorization
  • 20% - Work Area Organization
  • 10% - Professional Development
 
Responsibilities

  • Build, upgrade, and configure server and computer hardware

  • Diagnose and repair server and computer hardware
  • Maintain a Monthly RMA Error Rate of 1% or Less 
  • Diagnose & Repair Assigned RMAs
  • Troubleshoot both common and unusual hardware and software problems

  • Pass quality assurance inspections per Company standards

  • Complete necessary paperwork for all system builds

  • Comply with Company standards for repository and image management

  • Maintain a clean and orderly tech room

  • Organize systems and parts

  • Respond to staff inquiries regarding systems and parts

  • Assist and train co-workers, as requested

  • Complete assigned certifications

  • Complete projects within designated timeframe, as requested

  • Provide innovate operation ideas to management team

Job Specifications
Required Skills & Qualifications:
  • High school diploma or GED, or equivalent years of experience
  • Minimum 1 year of computer hardware experience
  • Minimum 1 year of hardware repair or refurbishing experience
  • CompTIA A+ Certification
  • General knowledge of Internet protocols 
  • Good organizational skills
  • Excellent mathematical skills
  • Excellent verbal communication skills
  • Excellent deductive, reasoning, and problem solving skills
  • Strong time management skills
  • Ability to work in a team environment
  • Positive attitude

Work Environment:

  • Weekday Schedule:  Monday thru Friday, 9am-6pm EST
  • Must have reliable transportation.
  • Must be able to lift 60 pounds.
  • Must be able to stand for 3+ hour periods.
  • Some odd hours may be required including nights and weekends.
  • After-hours self-study and research may be required.

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