Job Description: Jira /Jira Service Desk Administrator
Summary
Bell Business Markets is looking for a Jira / Jira Service Desk administrator to configure, manage, and enhance Jira/ Jira Service Desk and Confluence tools, including native functionality as well as researching, testing, and implementing plugins.
The candidate will be responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions.
This role provides challenging opportunities and ample room for critical thinking in building extensible solutions that meet the unique needs of our internal clients while scaling out to support the daily collaboration of the entire organization.
Role & Responsibilities
• Collaborate with internal customers, Business Analysts, and cross-functional teams to collect requirements and develop solutions to support the daily needs of a rapidly growing business.
• Research, test, and implement plugins for Jira, Jira Service Desk and Confluence.
• Implement complex Jira workflows, screen schemes, permission schemes, and notification schemes.
• Implement and configure Jira Service Desks.
• Document requirements, solutions, as well as user and support reference guides.
• Develop specifications and test plans associated with new features or modifications.
• Provide communications link between user and technical group.
• Provide ongoing user support including troubleshooting and resolution of issues.
Critical Qualifications/Competencies
• Fully bilingual: English and French (spoken and written);
• The position is based out of Nun’s Island (Verdun), Quebec.