Conversation Designer

 Conversation Designer job

Job description
Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo is building fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality. Visit: www.avaamo.com for more details
 
Role: Conversational Designer
 
Responsibilities
  • Understand, gather and analyse customer needs and will be creating specific personalities and script dialogues based on that data
  • Design and build conversation flows - Ensure the main parts of a conversation flow (e.g., intents/actions, entities, conditions, context variables, system responses, etc.) work
  • Design of natural human conversation – Structure the conversations into naturally occurring human conversations
  • Analysing bot performance and reviewing chat history to identify improvements and implement them.
  • Work closely with product and development team to achieve the above mentioned goals.
  • Constantly analyse the market, the needs of our customers and other opportunities.
  • Identify key customer segments we should be focusing on and will be determining key features for those segments.

Requirements 

  • Over 6 years of experience in working on a customer facing role with any on BFSI, Retail, Telco and e-commerce industries
  • Expertise in designing and developing personality for AI Chatbot is preferred
  • Experience in below is preferred
    • Requirements Gathering/User Story Creation
    • Project Management and co-ordination
    • Documentation and Compliance Activities
  • Over 3-5 years of copywriting experience
  • Excellent oral, written and interpersonal communication skills.
  • Dedication to providing exceptional customer service.



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