Conversation Designer job
Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo is building fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality. Visit: www.avaamo.com for more details
Role: Conversational Designer
- Understand, gather and analyse customer needs and will be creating specific personalities and script dialogues based on that data
- Design and build conversation flows - Ensure the main parts of a conversation flow (e.g., intents/actions, entities, conditions, context variables, system responses, etc.) work
- Design of natural human conversation – Structure the conversations into naturally occurring human conversations
- Analysing bot performance and reviewing chat history to identify improvements and implement them.
- Work closely with product and development team to achieve the above mentioned goals.
- Constantly analyse the market, the needs of our customers and other opportunities.
- Identify key customer segments we should be focusing on and will be determining key features for those segments.
- Over 6 years of experience in working on a customer facing role with any on BFSI, Retail, Telco and e-commerce industries
- Expertise in designing and developing personality for AI Chatbot is preferred
- Experience in below is preferred
- Requirements Gathering/User Story Creation
- Project Management and co-ordination
- Documentation and Compliance Activities
- Over 3-5 years of copywriting experience
- Excellent oral, written and interpersonal communication skills.
- Dedication to providing exceptional customer service.