Senior Technical Support Engineer

Senior Technical Support Engineer is responsible for executing the Technical Support strategy and tactics that will improve the customer experience and build emotional loyalty.

Requirements:
  • BE/B Tech/BS or MS in Computer Science or related subject.
  • At least 5 years of professional Technical Support experience.
  • Experience in working with Support systems
  • Excellent written and spoken English.
  • Understanding of Software Development Cycle/Release Management 

Responsibilities:
  •  Passion for building and delivering great software with strong sense of ownership and pride in work.
  • Build core support infrastructure.
  • Closely work with team to resolve any customer issues through diligent 
  • research, reproduction, and troubleshooting.
  • Work with the engineering team on escalations, critical internal and external issues.
  • Keep customers well informed about the status on their cases/incident.
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals.

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