Overview
At Autolist, we’re building the next-generation online automotive marketplace. Have you, your friends or your family members ever bought a car? Was the process stress-free? Could you do it all on your phone? We know the answer is probably “no”... but we’re looking to change that.
We are hard at work building a better way to buy a car, leveraging the power of mobile. Our product is entirely free for consumers (auto shoppers). Despite our lean team, we’ve grown to millions of users and have the top-rated automotive mobile apps. As we scale our business and drive out go-to-market with dealers, we're looking to add a key member to our Customer Success team, focusing on customer onboarding and account management.
Our ideal team member enjoys working directly with customers, is a strong written and verbal communicator, is able to keep their responsibilities organized, and is interested in learning about the technical aspects of Autolist’s product. We work on an agile team, and the ideal candidate will be comfortable prioritizing their responsibilities and asking for extra help when they need it.
Your responsibilities include:
- Managing dealer partner accounts to ensure value delivery and retention
- Serving as the trusted point of contact for new dealer partners as they are onboarding and implementing Autolist
- Helping diagnose value delivery issues, taking a consultative approach to helping our customers scale the business they do with Autolist
- Using Salesforce and Tableau dashboards to monitor and report on customer health
- Improving internal documentation as our processes change and improve
- Administrative support including data cleaning, data entry, and research projects
- Working closely with the Customer Success team to ensure Autolist can maintain and deepen relationships with all of our dealer partners, reduce churn, and increase customer satisfaction
We’d love it if you are:
- Customer-focused - You have some experience (<2 years) being on the front line working directly with customers, and enjoy empathize and find solutions to help customers succeed.
- Tech forward - You’re comfortable learning and using new technologies and you enjoy mastering new digital tools.
- Organized - You are able to prioritize and effectively manage multiple tasks concurrently.
- Adaptable - You can work independently and as part of a team, and you are comfortable reprioritizing your work as needed in a startup environment.
- A strong communicator - You are able to communicate with individuals from a variety of technical backgrounds, including our dealer partners, marketing professionals, and Autolist engineers.
- Driven to learn - You strive everyday to learn more, and are comfortable asking questions so that you can grow your skill set.
- Looking for career growth - This role has the potential to evolve quickly, and we are mindful of building a career path for each team member.
If you’re looking for a way to jumpstart your career at a fast-growing startup on the customer-facing side of tech, we’d love to talk with you!
Compensation and benefits
- Flexible paid time off, and we encourage you to take at least 10 days of PTO each year
- Commuter benefits
- Gym Reimbursement
- Medical, dental, and vision
- Flexible spending accounts (FSA)
- 401k retirement savings plan
- Company/Team Offsites
- Dog friendly office
- Catered lunch every day
- Stocked kitchen and awesome co-workers :)