Company
Flock Freight is a Google Ventures funded startup in San Diego using some serious tech to completely blow-up and redesign the way the freight and shipping industries works in North America...and then the World! One will not find another a Bay Area- like startup like Flock Freight in San Diego. Through the Flock Freight web and mobile apps, cutting edge logistics, and the purchasing power of thousands of small and medium-sized businesses across the country, Flock Freight offers shippers the lowest prices on LTL shipping regardless of volume. Flock Freight aims to fundamentally change the $40B LTL freight industry across North America with Flock Pooling. Customers benefit from Flock Pooling because it saves them transit time, money, and it minimizes damage risk. Flock Pooling combines customers’ LTL and Partials moving on the same lane into one multi-stop full truckload, avoiding LTL terminals and hubs.
Overview
As a member of the team, you’ll report directly to the Carrier Sales Manager and take ownership of a variety of operational projects and tasks to help ensure smooth business operation. Your primary goal will be to fulfill shipments from a variety of revenue streams and assure they get from their origin to destination in a timely manner while providing excellent customer service to our internal teams and external customers. As with most startups, however, you’ll get to wear different hats and be a big part of helping us build the business. We're looking for a driven, self-starter who thrives in a fast-paced, ever improving, team start-up environment!
Primary Duties and Responsibilities:
- Process inbound quote, order and tracking requests for partial and truckload shipments
- Proactively track partial and truckload shipments ensuring timely pickup and delivery
- Notification of appropriate parties when there are any delays as they relate to shipments
- Help process claims and disputes on behalf of our customers
- Ensure timely and accurate billing on an invoice by collecting necessary documentation
- Internally support the Sales teams by answering operational and consultative questions
- Create and improve internal documentation to ensure SOPs are up to date
- Actively engage new and existing carriers for fulfillment execution on shipments
- Scope of responsibilities for this position may not be limited to those listed above.
A successful candidate will:
- Have the desire to join a fast paced, early-stage startup
- Swiftly adapt to and thrive in a rapidly evolving industry
- Proactively find innovative and unique solutions to problems
- Provide excellent and timely service to our customers
- Exhibit meticulous attention to detail
- Learn new software tools quickly
- Has a basic understanding of logistics terminology and some pricing knowledge
- Not afraid to negotiate on the phone
- Be able to multitask
Why Flock Freight:
- Grow your career with San Diego’s fastest growing company
- Be part of a team that is changing the freight industry
- Competitive salary with opportunities for growth
- An employee covered health insurance
- Fun, fast-paced, collaborative culture