Fulfilment Supervisor

Department/Section: Fulfilment 

Place of work:
Tonbridge 

Reporting to:
Fulfilment Manager 

Responsible for:
Fulfilment Assistants

About Us

Master of Malt is a multi-award-winning online spirits retailer, recently named Global Online Retailer of the Year for the sixth time in seven years at Whisky Magazine's Icons of Whisky 2018. Re-booted in 2009, we're known not only for our vast range of single malt Scotch whiskies, fine spirits and more, but also for our market-leading focus on innovation and customer experience.

The culture here is one of hard work but also great fun. We like to think of our business as a creative, driven, fast-paced, informal place to work. We have a certain way of communicating, which is very definitely a conscious part of our brand. We’re not afraid to take some risks, and we’re not afraid to indulge our silly side.

Job purpose 

To support the Fulfilment Manager by supervising the Fulfilment team to meet daily targets 

Essentials of the job 

● Assist the Fulfilment Manager in the management and direction of staff activities in the Warehouse. 
● Work on the packing desks to make sure all orders are dispatched on time, in immaculate condition and in a safe and secure way for transit. 
● Train, motivate, organise and encourage teamwork within the workforce to ensure set warehouse targets are met. 
● Manage all dispatch activities against service criteria. 
● Oversee stock control and manage movement of stock around the warehouse. 
● Ensure the correct labelling of goods, parcels and pallets
● Liaise with outside contractors including couriers and hauliers for goods for dispatch. 
● Ensure Health and Safety requirements are met and that accurate records are maintained.
● Maintain standards of hygiene, cleanliness, security and housekeeping in the work environment. 
● Work cooperatively with Goods In, Production and Customer Services, and other departments as required. 
● Support the Fulfillment Manager with any other projects or tasks as required. 

People management 

● Manage Fulfillment Assistants in their day to day activities. 
● Develop, coach and mentor team members to be the best they can be, building their confidence, guiding them in their learning and facilitating their career progression. 
● Carry out the full performance review process with each team member, ensuring SMART objectives are set and regularly monitoring progress.
● Carry out regular one to ones with team members, giving praise and recognition as well as honest, fair, constructive and timely feedback. 
● Liaise with Fulfillment Manager to address promptly any performance or conduct issues as these arise. 

Experience, skills and qualifications 

● Experience in managing / supervising a team.
● Experience of working within a warehouse environment. 
● Good working knowledge of and ability to read and write to an upper intermediate standard in English. 
● Educated to Maths GCSE level grade C or above, or equivalent. 
● Ability to manage staffing according to workload, and to drive the team to meet daily targets.
● Ability to motivate and inspire a team. 

About you 

● Excellent attention to detail
● Great communicator 
● Enthusiastic and positive 
● Comfortable with working under pressure 
● Ability to stay patient and calm in all situations 
● Competitive, driven to succeed 

Why work for us?

Other than the standard benefits you expect to see from a business (think pension, cycle-2-work scheme, free eye care vouchers, childcare vouchers) we also offer…

  • Free food A hungry worker is not a happy worker. We stock our kitchens with what you need to get you through the day. 
  • Free fancy coffee George Clooney endorsed, no less...
  • A relaxed working environment There are no suits and ties here (unless you insist). 
  • A challenge The opportunity to make a difference to the future of the business. It is our people who put us in the 2017 Sunday Times Fast Track 100.
  • A healthy staff discount on our world-class range. Just in case that makes a difference.
  • (Un)healthy irreverence National pizza/doughnut/pie/lemonade/etc day? We got it covered. 

If you think you meet the criteria to be our new Fulfilment Supervisor, please send us your CV and Covering Letter today! 

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