Aqua-Tots Davie Front Desk Manager

Office Manager:
  • 30-40 Hours Per Week
  • Saturday or Sunday is REQUIRED
  • Hours will vary based upon store volume and season
 
Office Manager Position Objective: Work with Aquatic Manager and General Manager on all office daily operations thereby ensuring company core values, client satisfaction and grow our business. Work with the Aquatics Manager and General Manager to maintain staff morale and relationships.
 
Scheduling/Planning/Staffing
·       Work with Aquatic Manager and General Manager to plan class schedules for all locations
·       Brainstorm with AM and GM to improve internal operational systems (schedule, plan, staff, building)
·       Supervise/plan /anticipate office scheduling and staffing needs
·       Process timecards/timesheets for all staff
·       Training/hiring/reviews/discipline/firing of AT office staff
·       Maintain all files and process payroll
·       Implement planned AT events, open to the public
Budgeting/Ordering
·             Payroll
·             Resale Items
·             Supplies for Classes
·             Office Supplies
·             Uniform Expense
·             Janitorial Supplies
 
Inventory Control
·       Stock and manage snack bar and retail inventory
·       Stock and manage office forms and supplies
·       Stock and manage brochure printing 
·       Order/re-stock all retail merchandise-anticipate sales patterns and customer interest
·       Ordering and updating staff uniforms 
 
Customer Service
·       Communicate effectively with potential and existing clients
·       Handle customer complaints gracefully with a win/win outcome
·       Report unresolved complaints to General Manager
·       Lead by example for other staff members by using the client-focused principle in every client interaction.
·       Client problems/refund requests-supervise and review
 
Daily Operations
·       Lead in all general office duties 
·       Coordinate and manage birthday parties
·       Handle all cash deposits
·       Guide employees in completion of daily tasks
·       Ensure completion by staff of opening/closing duties outlined on checklist
·       Communicate operational concerns with Aquatic and Executive Directors
·       Make sound business related decisions based on company core value system
·       Ensure building cleanliness
 
 
 
Monthly Duties
Payroll
Inventory/Cost Control Reporting
Manage call back campaigns
Conduct In-services to inform, train, and improve quality/customer service
 
Weekly Duties
Inventory/Merchandise ordering
GM Meeting
Monitor staff attendance/performance
 
Daily Duties
Review daily sales
Update and optimize class schedules
Supervise office staff
Client interaction (being the face of Aqua-Tots)
Building Maintenance and cleanliness
 
*All roles and responsibilities are subject to change at any time.  The role of the Front Desk Manager is not limited to the detail listed above.  Roles and responsibly will adjust as the needs of our business grow and change.
 
 

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