Front Desk Manager Canton

Looking for an Office Manager in the Canton area. Must be able to multi-task, be extremely organized, and work in a fast paced environment. Must have 2 years management experience and must also have customer service experience. Position pays $12-$14 includes benefits, bonuses, health insurance and partial cell phone reimbursement.

35-40 Hours Per Week

Evenings and Saturday or Sunday is REQUIRED

Office Manager Position Objective: Work with Aquatic Director and General Manager on all office daily operations thereby ensuring company core values, client satisfaction and revenue increase.

Scheduling/Planning/Staffing

· Work with Aquatic Director to plan class schedules

· Brainstorm with Aquatic and GM to improve internal operational systems (schedule, plan, staff, building)

· Supervise/plan /anticipate office scheduling and staffing needs

· Process timecards/timesheets for office staff

· Training/hiring/reviews/discipline/firing of AT office staff, files and process payroll

· Implement planned extracurricular activities and AT events open to the public

Budgeting

· Payroll

· Resale Items

· Supplies for Classes

· Office Supplies

· Janitorial Supplies

Inventory Control

· Stock and manage snack bar and retail inventory

· Stock and manage office forms and supplies

· Stock and manage brochure printing

· Order/re-stock all retail merchandise-anticipate sales patterns and customer interest

Customer Service

· Communicate effectively with potential and existing clients

· Handle customer complaints gracefully with a win/win outcome

· Lead by example for other staff members by using the client focused principle in every client interaction.

· Client problems/refund requests-supervise and review

Daily Operations

· Lead in all general office duties

· Coordinate and manage birthday parties

· Guide employees in completion of daily tasks

· Ensure completion by staff of opening/closing duties outlined on checklist

· Communicate operational concerns with Aquatic and Executive Directors

· Make sound business related decisions based on company core value system

· Ensure building cleanliness

Monthly Duties

Review Sales and Revenue

Performs In-services to inform, train, and improve quality/customer service

Weekly Duties

Office Scheduling

Inventory/Merchandise ordering

Aquatic and GM Meeting

Monitor staff attendance/performance

Daily Duties

Review daily sales

Update and optimize class schedules

Supervise office staff

Client interaction (being the face of Aqua-Tots)

Building Maintenance and cleanliness

Job Type: Full-time

Salary: $12.00 to $14.00 /hour

Applicant Qualifications– Edit
You have requested that Indeed ask candidates the following questions:

  • How many years of Customer Service experience do you have?
  • How many years of Management experience do you have?
  • Are you willing to undergo a background check, in accordance with local law/regulations?

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