Looking for an Office Manager in the Canton area. Must be able to multi-task, be extremely organized, and work in a fast paced environment. Must have 2 years management experience and must also have customer service experience. Position pays $12-$14 includes benefits, bonuses, health insurance and partial cell phone reimbursement.
35-40 Hours Per Week
Evenings and Saturday or Sunday is REQUIRED
Office Manager Position Objective: Work with Aquatic Director and General Manager on all office daily operations thereby ensuring company core values, client satisfaction and revenue increase.
Scheduling/Planning/Staffing
· Work with Aquatic Director to plan class schedules
· Brainstorm with Aquatic and GM to improve internal operational systems (schedule, plan, staff, building)
· Supervise/plan /anticipate office scheduling and staffing needs
· Process timecards/timesheets for office staff
· Training/hiring/reviews/discipline/firing of AT office staff, files and process payroll
· Implement planned extracurricular activities and AT events open to the public
Budgeting
· Payroll
· Resale Items
· Supplies for Classes
· Office Supplies
· Janitorial Supplies
Inventory Control
· Stock and manage snack bar and retail inventory
· Stock and manage office forms and supplies
· Stock and manage brochure printing
· Order/re-stock all retail merchandise-anticipate sales patterns and customer interest
Customer Service
· Communicate effectively with potential and existing clients
· Handle customer complaints gracefully with a win/win outcome
· Lead by example for other staff members by using the client focused principle in every client interaction.
· Client problems/refund requests-supervise and review
Daily Operations
· Lead in all general office duties
· Coordinate and manage birthday parties
· Guide employees in completion of daily tasks
· Ensure completion by staff of opening/closing duties outlined on checklist
· Communicate operational concerns with Aquatic and Executive Directors
· Make sound business related decisions based on company core value system
· Ensure building cleanliness
Monthly Duties
Review Sales and Revenue
Performs In-services to inform, train, and improve quality/customer service
Weekly Duties
Office Scheduling
Inventory/Merchandise ordering
Aquatic and GM Meeting
Monitor staff attendance/performance
Daily Duties
Review daily sales
Update and optimize class schedules
Supervise office staff
Client interaction (being the face of Aqua-Tots)
Building Maintenance and cleanliness
Job Type: Full-time
Salary: $12.00 to $14.00 /hour
Applicant Qualifications– Edit
You have requested that Indeed ask candidates the following questions:
- How many years of Customer Service experience do you have?
- How many years of Management experience do you have?
- Are you willing to undergo a background check, in accordance with local law/regulations?