Client Success Manager


Appetize Technologies, Inc. is looking for a stellar Client Success Manager based in the Greater Los Angeles area to join our growing Client Services team. This role is a blend of strategy, project management and client advocacy with a major emphasis on communications with key enterprise partners like Madison Square Garden, LA Angels, NY Yankees, Live Nation, and many more. You will play a vital part in comprising a polished and cohesive approach to interfacing with key customers for the lifetime of the client relationship. You will serve as the “air traffic controller” guiding their projects, software development deliverables, renewals, upsells, and overall client satisfaction. 

Responsibilities

  • Develop and maintain relationships with top decision makers at key clients to drive a high level of client satisfaction
  • Drive Client Engagement through an understanding of when to engage, who to engage and the appropriate method for the circumstances 
  • Work closely with the Appetize product team as a Client Advocate to develop innovative solutions and integrations for both current and prospective clients 
  • Be the central Point of Contact for assigned clients for any questions or issues 
  • Serve as an escalation path for managing high priority support issues 
  • Communicate schedules, updates, status, major decisions, risks and blockers 
  • Participate and lead aspects of the implementation process 
  • Contribute to the development of product strategies 
  • Build relationships and influence others to get things done and drive decision making 

Key Skills/Requirements

  • 5+ years of Client Success, Services, or Support within a SaaS company or Technology Consulting 
  • 5+ years planning and managing project initiatives or delivering systems 
  • Experience with projects involving solution development based on web or mobile application architecture 
  • Experience translating requirements into optimized designs and identifying alternatives 
  • Excellent teamwork skills including written and verbal communication skills 
  • Willingness to complete a moderate amount of travel to client sites 
  • Metrics driven decision making 
  • Bonus: Experience with implementing Point of Sale (POS) systems 

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