Director of Training

Appetize Technologies, Inc. is looking for a stellar Director of Training based in Los Angeles to join our growing Operations team. This role will drive the creation of a world-class Training Certification Program for a blend of power users, partners and internal team members with the goal of enabling the knowledge and tools needed to properly implement, support and evangelize the Appetize product suite. You will be responsible for driving the creation of a polished and cohesive certification program to facilitate our growth in current markets and expanding into new verticals ultimately driving overall client satisfaction.

Responsibilities:
  • Develop and maintain a world-class Appetize Platform Certification program
  • Work with the Support team to maintain the Appetize knowledge-base and documentation repository
  • Directly manage Training team members
  • Drive training/certification plans and schedules for clients, technology partners, implementation contractors, and internal team members
  • Work closely with Appetize Product Management and Product Marketing to develop training materials and procedures for new product offerings
  • Contribute to the development of training and education strategies
  • Build relationships and influence others to get things done and drive decision making

Key Skills/Requirements:
  • Experience developing and delivering a technology/SaaS training or certification program
  • Experience developing training curriculums in a Saas environment 
  • 5+ years of Training Leadership within a SaaS company or Technology Consulting firm
  • 5+ years planning, managing and delivering education initiatives
  • Experience developing a training lab, delivering online and in-person training
  • Excellent teamwork skills including written and verbal communication skills
  • Willingness to complete a moderate amount of travel to client sites
  • Bonus:  Experience with Point of Sale (POS) systems

About Appetize:  Appetize, the Los Angeles based Point-of-Sale technology company, is serving its modern ordering and payment technology to over 400 enterprise businesses. We're a a fast-growing and disruptive technology company that is steadily replacing legacy point of sale systems in the sports and entertainment, education, and professional industries. Appetize marquee venues including, Madison Square Garden, US Bank Stadium, University of North Carolina, and the San Jose Convention Center. Appetize redefines the ordering and payment process through its POS, handheld, kiosk, and inventory products for operators, as well as its mobile ordering platform for fans. For more information, visit www.appetizeapp.com.

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