Technical Customer Support II

Hello,
Hope you are doing well.
 
I came across your resume on Job board and am reaching out to you because I feel you might be a great match for a “Technical Customer Support II”  opening that I am looking to fill for my client in “Lincolnshire, IL”. “This position is with a  high growth company”  the project duration is for approximately 9+ months with a “High possibility of extension”. I would appreciate a few moments of your time to go over the job description and see if this position might be a mutual fit
 
As a Desktop Support Technician, you will be part of a team of IT professionals who provide in-house and remote technical PC hardware and software support for over 8000 associates. You will respond to user calls/incident tickets and personally/remotely visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve or escalate. 
 
Job Responsibilities: 
·         Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve or escalate those problems 
·         Building and configuring PCs and laptops 
·         Administrate desktop permissions/groups as needed. 
·         Troubleshoot PC, Laptop, Printer, VoIP, and peripherals. 
·         New user setup and installation. 
·         Virtual support for customers that are remote/home based. 
·         Mobile phone sync setup for email/calendar 
·         Process requests for new/additional equipment/software 
·         Procurement (ordering) of equipment/software as needed. 
·         Asset management 
·         Process repairs/replacement with established vendors and/or process. 
·         Perform virus removal and/or scanning on demand. 
 
Experience/Qualifications: 
·         2 year degree or relevant experience 
·         Good verbal and written communication skills. 
·         Strong problem solving and troubleshooting skills. 
·         Desire to take advantage of learning and training opportunity. 
·         Ability to adapt to new and unique support issues. 
·         Independent, self starting attitude 
·         Hands on experience with PC operations including: 
o    Experience with Windows 2007/2008/2010 
o    Experience supporting MAC devices a plus. 
o    Experience using Microsoft Office Products 
·         Experience using Service Now Incident tracking system a plus 
·         Experience using PC imaging solutions (SCCM, Ghost) a plus 
·         ITIL/A+ certification(s) a plus. 
·         Familiar with Remote Support tools (TeamViewer) a plus
 
Regards
 
Ronny Dsouza
APN Software Services INC
39899 Balentine Drive, Suite 385, Newark, CA 94560
ronny@apninc.com
Phone: 510-870-8707

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