ESSENTIAL FUNCTIONS and RESPONSIBILITIES
• Types form letters.
• Sets up, maintains and locates claim files.
• Processes packets.
• Conducts computer data entry and processing; documents claim files in the system correctly.
• Prepares spreadsheets and documents in software applications.
• Answers and initiates telephone calls as required.
• Maintains stationary supplies.
• Sends overnight and messenger outgoing mail.
• Processes returned letters and unidentified mail.
• Transmits facsimiles.
• Prints reports and documents.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
• Performs other duties as assigned.
• Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience
Six (6) months clerical experience preferred.
Skills & Knowledge
• Good oral and written communication
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel as required
Auditory/Visual:
Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.