Engineer-Tech Support(Routing and Switching)

Duration 12-18 months 
Location RTP, NC 

DURATION: UP TO 18 MONTHS 
WORKSITE: RTP ONLY - NOT REMOTE 
NO TRAVEL 
SOME OVERTIME POSSIBLE AFTER 6 MONTHS IN THE ROLE 
INTERVIEW METHOD: Screening is phone; prefer interview be in person or via WebEx. 
 Role & Responsibilities 
● Provides second/third level technical support for Enterprise Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers for Cisco Catalyst Switching products. 
● Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. 
● Provides technology/product training and intellectual property material as required 
● Acts as focal point for large account network problem resolution. 
● Effectively utilizes moderate to complex lab setups to recreate and solve problems 
● Submits complete and correct bug reports in area of expertise. 
● Interacts across TAC teams and development teams at peer level. 

Minimum Qualifications 
● CCNA or CCNP certification is a MUST or combo of certification and work experience. 
● Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms. 
● Demonstrated proficiency in the following technologies: Spanning Tree, DHCP, TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN 
● Ability to handle critical customer issues/problems. 
● Able to determine problems and deliver known solutions with a high level of customer satisfaction. 
● Ability to determine root cause and resolution for previously unknown problems. 
● Good verbal communication skills. 
● Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-3 years related Networking industry experience. 

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