Duration 12-18 months
Location RTP, NC
DURATION: UP TO 18 MONTHS
WORKSITE: RTP ONLY - NOT REMOTE
NO TRAVEL
SOME OVERTIME POSSIBLE AFTER 6 MONTHS IN THE ROLE
INTERVIEW METHOD: Screening is phone; prefer interview be in person or via WebEx.
Role & Responsibilities
● Provides second/third level technical support for Enterprise Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers for Cisco Catalyst Switching products.
● Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
● Provides technology/product training and intellectual property material as required
● Acts as focal point for large account network problem resolution.
● Effectively utilizes moderate to complex lab setups to recreate and solve problems
● Submits complete and correct bug reports in area of expertise.
● Interacts across TAC teams and development teams at peer level.
Minimum Qualifications
● CCNA or CCNP certification is a MUST or combo of certification and work experience.
● Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
● Demonstrated proficiency in the following technologies: Spanning Tree, DHCP, TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN
● Ability to handle critical customer issues/problems.
● Able to determine problems and deliver known solutions with a high level of customer satisfaction.
● Ability to determine root cause and resolution for previously unknown problems.
● Good verbal communication skills.
● Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-3 years related Networking industry experience.