Lab Support Engineer 1

 
Title: Lab Support Engineer 1
Duration: 0-4 months
Location: Round Rock, TX 78682 [Candidates must be able to work onsite]

· Working knowledge of RAID, iSCSI, SAS and Fibre Channel preferred 
· Working knowledge of Windows (2012, 2016, etc.) and Linux (RHEL, SUSE, etc.) environments 
· Working knowledge of virtualized environments (VMware, Hyper-V, etc.) 
· Working knowledge of computer networking. 
· Must be able to lift up to 25 lbs.
 
Job Description:
The role will be part of a new team that is responsible for running and maintaining a shared lab. The shared lab is a new concept to allow the reconfiguration of hardware instead of buying new tools/hardware for every project. This role will be building/configuring systems specific to the project need a dell team member has. 
 
Responsibilities: 
-- Primary role is to address incoming support tickets and provide quick resolution. Tickets will require finding parts and building server configurations to customer specifications, providing assistance to customers on config related questions, assisting in maintaining lab infrastructure, and working with customers to resolve issues. -- Responsible for deployment of new servers and storage arrays. -- Monitor and troubleshoot the technical environment for problems and report to team leads. -- Maintain a thorough understanding of all documented processes and procedures. -- Provide technical assistance and consulting to the users if necessary. -- Complete proactive and preventative system upgrades. -- Maintain accurate hardware inventory records. 
Installs and configures computing infrastructure and deploys new servers, equipment and software as required. Responsible for assisting in the design and layout of the computing infrastructure. Responsible for deployment of new servers and storage arrays. Assist with monitoring and troubleshooting the technical environment for problems. Identify system performance issues and help develop tools for better system management. 
 
Experience: 
-- Experience managing and servicing support tickets while adhering to defined SLA’s. -- Strong analytical, problem-solving, negotiation, and organizational skills -- Working knowledge of Dell Servers and Storage -- Working knowledge of RAID, iSCSI, SAS and Fibre Channel preferred -- Working knowledge of Windows (2012, 2016, etc.) and Linux (RHEL, SUSE, etc.) environments -- Working knowledge of virtualized environments (VMware, Hyper-V, etc.) -- Working knowledge of computer networking.

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