IT Software Development Specialist

Title: IT Software Development Specialist
Req #: 8925026
Duration: 6 Months CTH
Location: 1100 Ridgeway Loop Road, Suite 200, Memphis, TN 38120
 
Qualifications Experience using Unix/Linux from command line. Unix scripting experience Strong communication skills. Excellent Interpersonal skills. High attention to detail. Negotiation skills. Ability to self-start and work independently, while still keeping the team updated. Support Experience / Customer Service Skills Ability to multi-task and handle changing priorities. Experience with ticketing software (Footprints*) Progress 4GL experience. Essential Functions and Responsibilities Maintain multiple QA environments that are multi-system and multi-interface. Monitor support ticket queue and investigate/resolve issues Pull data, load data, and remove data based on project needs while meeting IT Security requirements Trouble shoot and resolve environment issues that arise – working with team members – and members of other IT Teams. Triage software vs. environment issues. Maintenance tasks as required/requested. Scripting as needed to improve processes.
 
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
 
• Leads and reviews output of other writers. • Assists in the development of style and rules governing technical communications and documentation. • Advises, assists and contributes to design and direction of technical communications and documentation within the department ensuring integrity, consistency and adherence to the corporate vision. • Researches, writes, edits and maintains various forms of media regarding software enhancements, technical procedures, processes and other information; interprets highly-technical and intensive notes and transforms into user-friendly and easy-to-understand documentation. • Writes technical communications and documentation involving discussions on subject matter with programmers and other experts to become more knowledgeable and familiar with company software and technology. • Creates, edits and designs content for various Web sites - Internet, Intranet and Online Help. • Contributes creative skills as needed for: 1) writing special interest and employee relations articles; 2) designing and creating brochures, guides, publications, internal and external communications, report samples, promotional materials; 3) graphic designs for illustrations, charts and photographs included in publications; and 4) other assignments as needed. • Assists other departments with technology-related projects by writing, editing and reviewing creative materials as well as providing information and direction. 
 
ADDITIONAL FUNCTIONS and RESPONSIBILITIES: 
 
• Performs other duties as assigned. • Supports the organization's quality program(s). • Travels as required. 
 
WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking 
 
SKILLS & KNOWLEDGE:
 
• Good knowledge of technology verbiage for documentation of procedures and directions for usage • Strong communication skills including accurate spelling and use of the English language in both written and oral communications • Good knowledge of how to locate and identify essential information • Technical, analytical and interpretive skills • Strong organizational skills • Leadership skills • Excellent interpersonal skills • Excellent negotiation skills • Creative, innovative and detail oriented • Ability to keep abreast of technical communications trends • Ability to work in a team environment • Ability to perform multiple tasks and set priorities • Ability to meet or exceed Performance Competencies 
 
EXPERIENCE:
 
Three (3) years technical writing experience required. Technical and claims industry experience preferred particularly in RoboHelp, Adobe Acrobat, Adobe PageMaker, FrontPage, Paint Shop Pro, Adobe Photoshop and Microsoft Office.
 
Bachelor's degree in English, Communications, Journalism, or related field from an accredited college or university preferred.
 
Thanks, 
Amit Sehdev
APN Software Services Inc.
Direct: 510-402-1061 | Fax: 510-623-5055 | Amit@apninc.com
“Ranked Top Work Places 2016”
“Certified Small and Minority Business”
“Ranked Top 50 Organizations for Diversity”
“Ranked Top Diversity Business”

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