Technical Writer (JIRA)

LOCATION: Redwood City, CA or Pleasanton, CA 
Duration: 9 months
 
REQUIREMENTS:
MUST HAVE JIRA EXPERIENCE
MUST provide Portfolio, Writing Samples and/or Web Pages ON RESUME

 This position needs good exposure to tools and technologies. People who have experience in working on Cloud infrastructure will be well suited for this role.

Job Title: Senior Technical Writer
 
***LOOKING FOR***
 
Are you an energetic, outgoing technical writer with a broad range of experience in cloud platform engineering, software development, and an understanding of how a global service-centric organization works? Are you a pro at building relationships with highly technical internal stakeholders, know how to interview service engineers who are too busy to give interviews, and have the ability to convert technical content to internal standards without changing the meaning? Are you a leader, a self-starter, and a fast learner who takes initiative and is adaptable to process changes? This is a position with a lot of autonomy and opportunity to build and implement information architecture. If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you. 
  
What You Need
•             +8 years' experience 
•             Bachelor’s degree in a technical field or relevant work experience 
•             Impeccable written and spoken English skills
•             Experience in developing internal engineering documentation 
•             Knowledge of cloud infrastructure concepts and technologies 
•             Knowledge of Wiki markup, HTML, and XML (DITA)
•             Strong analytical and information gathering skills
•             Experience in using Confluence to develop large document libraries 
•             Ability to learn new technologies quickly
•             Ability to establish and follow style and usage guidelines 
•             Ability to drive, follow, and evangelize cross-team processes
•             Strong time management and prioritization skills 
•             Experience in capturing and maintaining institutional knowledge 
•             Experience in using enterprise-grade bug-tracking systems such as JIRA 
•             Strong team player attributes with outstanding communication, organization, and interpersonal skills 
 
Bonus Experience
•             People management experience or leadership of a significant documentation team effort 
•             Experience in working with SMEs and cross-functional teams across multiple time zones
•             Experience in using authoring, desktop publishing, and graphics software 
What You’ll Do
•             Write highly technical internal content for SaaS Engineering, Service Center and Service Desk functions
•             Build a knowledge base that is discoverable, easy to use, and understandable to our internal teams 
•             Work closely with engineers and internal stakeholders to develop a strong, functional, up-to-date, and well curated internal knowledge base
•             Work closely with engineers and SMEs to build out internal documentation sites
•             Deliver accurate technical and functional documentation on time and with a high degree of quality
•             Document best practices across the organization 
•             Contribute to strategic initiatives around onboarding new products, developing standard operating procedures, and developing automation tooling
•             Work closely with other members of the technical content team to ensure uniformity in workflow and writing style. 
•             Collaborate with trainers to develop learning materials for the SaaS organization 

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