Desktop Support Tech

Title: Desktop Support
Location: Durham, NC
Duration: 6+months with possible extension

  • Build, configure, support and troubleshooting hardware and software issues on laptops, desktops, mobile devices, and network printers to resolution
  • Interact with customers at all levels of the company, including VIPs.
  • Must demonstrate excellent written/verbal interpersonal communication skills (to internal team/customer/external facing audience)
  • Ability to respond positively in stressful situations to difficult customers
  • Reimage laptops/desktops, backup user’s data, migrate users and reconfigure users’ custom settings
  • Assists with IT projects including real estate projects
  • Maintain and update inventory in asset tracking system
  • Provide end-user training as needed
  • Available for after-hours support for technical assistance, project and special events (if needed)
  • 3+ years of experience providing hardware and software support for desktop/laptop on MAC/Windows OS
  • Support for mobile devices (iOS, Android, and Windows)
  • Solid understanding of basic networking and active directory principles
  • 3+ years software support, especially Microsoft 365, OKTA, and VPN clients on MAC/PC
  • Experience with inventory tracking and maintaining the integrity of the collected asset information
  • Strong written and oral communication, and excellent customer service skills
  • Microsoft/Apple/A+ certifications are a plus!
  • A can-do attitude with a dependable work ethi
  • Thanks and Regards,
    Ali Khan
    APN Software Services, Inc.
    39899 Balentine Drive, Suite 385, Newark, CA 94560
    Direct: 510.870.8798 | Fax: 510.623.5055 | 

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