Quotation/Order Specialist II

Customer Care Agent to support the customer care team. 

Looking for candidates with more customer service experience in quotations, orders and order management as opposed to logistics and warehousing. 

Must have strong SAP and Excel experience 
Must have Associate's degree or higher 

Summary of duties: 

• Process quotes for RFQs 
• Review and process Purchase Order 
• Manage order handling, expediting, customer communications; 
• Manage backlog and ensure purchasing has parts on order 
• Generate open orders status report for customer orders fulfillment 
• Expediting and escalation 
• Strong in SAP for generating quotes and booking orders 

Requirements: 
3-5 years related experience 
Strong SAP experience required 
Excel – able to use pivot tables and write macros 
Associate's degree 
Ability to communicate using English Strong focus on customer care and satisfaction 
Demonstrated ability to work under pressure and to meet deadlines and commitments
 

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