Title: Principal Support Engineer
Location: Colorado Springs, CO, 80921
Duration: 6 Months (Extendable)
As an Cloud at Customer Advanced Systems Engineer (ASE), you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues, providing support and implementation expertise.
Advanced Service Engineers (ASE) are senior DBAs with expertise in multiple Oracle components, as well, have excellent triage and problem diagnostic skills. ASEs are re-quired to obtain appropriate certifications and must maintain expert level competency on new features and products of CloudatCustomer. ASE have the following skills:
installation
upgrades
migration
performance tuning
trouble shooting
test case reproduction
capacity planning
root cause analysis
patching
Members also have the following skills:
Communication (verbal & oral)
Working under pressure
Self starter
Team player
Multi-tasker
CANDIDATES should reside in Colorado Springs and be willing to commute, work from local Oracle office. The candidate should be willing to work in rotation of shifts.
The following skills are requested and essential for this role:
Demonstrate the knowledge of overall Oracle technologies primarily Database background
RAC/GRID Control knowledge is essential ( install, upgrade, tuning)
Background with Exadata or Big data appliance is a plus not mandatory.
Can demonstrate configuration and installaton of E-Biz suite as Oracle applications DBA
Knowledge of any technologies - Weblogic or middletier will be a plus as this resource will get a chance to work on ExaCC and BDCC
Can administer product set and comfortable with installation, configuration and cloning of applications on engineered systems (Exadata, Exalogc or Exalytics)
Can do performance tuning of databases
Can demonstrate knowledge of ERP implementation
Can demonstrate knowledge of migration and upgrade of databases
Can speak about product offerings to customers
Can demonstrate advanced product knowledge by building and showcasing best practices
Understands the different levels of logging/setup and can analyze them
Understand RAC interfaces with Applications
Contributes to internal distribution lists
Present routine training classes to support staff and to customers as needed
Demonstrates Beginner Level in at least 1 cross-functional products and components
Can perform advanced performance tuning
Can support and troubleshoot advanced configurations
Perform/build 2 brown bag classes for support per year
Leads a team for Assessments
Leads proof of concepts projects
Performs Advisory role in key projects, tasks and engagements
Willing to works in shifts using Oracle support tools (MOS)
The following skills are pluses for this role:Good Communication skills
11g or above OCP certification
Oracle applications DBA skills
Oracle Exadata or Infra OCA certification
Builds working relationship with partners/vendors
Ability to mentor an Level 2 Analyst
Contributes to Development related projects or literature (newsletters, or documentation-manuals)
Knowledge of Weblogic
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Thank you,
Sachin Patil,
510-402-1063
sachin@apninc.com