Principal Support Engineer

Title: Principal Support Engineer
Location: Colorado Springs, CO, 80921 
Duration: 6 Months (Extendable)

As an Cloud at Customer Advanced Systems Engineer (ASE), you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues, providing support and implementation expertise. 
 
 Advanced Service Engineers (ASE) are senior DBAs with expertise in multiple Oracle components, as well, have excellent triage and problem diagnostic skills.  ASEs are re-quired to obtain appropriate certifications and must maintain expert level competency on new features and products of CloudatCustomer. ASE have the following skills:
 
     installation
     upgrades
     migration
     performance tuning
     trouble shooting
     test case reproduction
     capacity planning
     root cause analysis
     patching
 
 Members also have the following skills:
 
     Communication (verbal & oral)
     Working under pressure
     Self starter
     Team player
     Multi-tasker
 
 CANDIDATES should reside in Colorado Springs and be willing to commute, work from local Oracle office.   The candidate should be willing to work in rotation of shifts.
 
 The following skills are requested and essential for this role:
 
     Demonstrate  the knowledge of overall Oracle technologies primarily Database background
     RAC/GRID Control knowledge is essential ( install, upgrade, tuning)
     Background with Exadata or Big data appliance is a plus not mandatory.
     Can demonstrate configuration and installaton of E-Biz suite  as  Oracle applications DBA
     Knowledge of any technologies - Weblogic or middletier will be a plus as this resource will get a chance to work on ExaCC  and BDCC
     Can administer product set  and comfortable with installation, configuration and cloning  of applications on engineered systems (Exadata, Exalogc or Exalytics)
     Can  do performance tuning of databases
     Can demonstrate knowledge of ERP implementation
     Can demonstrate knowledge of migration and upgrade of databases
     Can speak about product offerings to customers
     Can demonstrate advanced product knowledge by building and showcasing best practices
     Understands the different levels of logging/setup and can analyze them
     Understand RAC interfaces with Applications
     Contributes to internal distribution lists
     Present routine training classes to support staff and to customers as needed
     Demonstrates Beginner Level in at least 1 cross-functional products and components
     Can perform advanced performance tuning
     Can support and troubleshoot advanced configurations
     Perform/build 2 brown bag classes for support per year
     Leads a team for Assessments
     Leads proof of concepts projects
     Performs Advisory role in key projects, tasks and engagements
     Willing to works  in shifts using Oracle support tools (MOS)
 
 The following skills are  pluses for this role:Good Communication skills   
 
     11g or above OCP certification
     Oracle applications  DBA  skills
     Oracle Exadata or Infra OCA certification
     Builds working relationship with partners/vendors
     Ability to mentor an Level 2 Analyst
     Contributes to Development related projects or literature (newsletters, or documentation-manuals)
     Knowledge of Weblogic
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
 
 As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
 
 Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)  

Thank you,
Sachin Patil,
510-402-1063
sachin@apninc.com

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