Title: Complaints Coordinator (2 Positions)
Location: Rancho Cordova CA
Duration: 3 Months Contract
Tax Term: W2
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."
This is a post market product surveillance complaints coordinator position for medical device products (not customer service rep II)
• Review and approve complaints to ensure that records meet company's and regulatory requirements
• Responsible for day-to-day complaint management of quality, technical and adverse event complaint records, including intake, follow up, triage and entry, in accordance with local and international regulations, guidelines, and applicable directives.
• Receive initial complaint from any source (external and internal) and ensure all information/data is accurately captured at point of contact
• Maintain an understanding of information/data required to be collected for technical and adverse events/ reportable complaints to ensure compliance with regulations and directives.
• Review complaint data, assess for report ability and escalate to the safety teams for report ability assessment.
• Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives.
• Triage call from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit.
• Reviews data entry and follow-up activities for completeness and timeliness
• Closes files according to established guidelines to meet required timelines
• Maintains a working knowledge of company policies and procedures, departmental processes, and associated procedures and work instructions , IGT devices for IFUs, Manuals, Promotional Material; coronary and therapeutic procedures
• Informs management of potential safety issues, emerging trends and/or concerns
• Effective communication skills needed to provide clear and concise information.
• Ability to read, write and speak English fluently
• Solid knowledge of word processing, spreadsheet, database and presentation applications
• Demonstrated organizational skills a must.
• At least one of the following
o Prior Complaint Handling Experience in Pharma and/or Medical devices
o Catheter Lab Experience
o Bachelor's/Associates degree or Certificate preferably in an engineering discipline or of a clinical nature
o Experience in Medical Device Industry
o Experience with FDA/QSR requirement & quality systems in Pharma and/or Medical devices (i.e. 21 CFR Part 820, Quality System Regulations , 21 CFR Part 803, Medical Device Reporting, The Privacy Rule, HIPAA , ISO 13485)
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send the updated resume to firstname.lastname@example.org
along with a best time and number to reach you.
Your prompt response is highly appreciated.
Thanks and have a blessed day ahead.
Thanks and Regards,
39899 Balentine Drive, Suite 385, Newark, CA 94560
Phone: 510-623-5050- Extn 139 / Direct: 510-943-4054